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Hotel Marketing Tips _ pms software

Top Tips for Improving Your Organic Reach Online

Marketing

October 2, 2017

How to cost-effectively boost your hotel marketing and drive loyalty on your property.

Read More

Emoji Ordering _ hotel pms software

Your Guide To The Latest Trends In Smart Hotel Technology

General

September 25, 2017

How hotels are leveraging advanced tech to deliver more personalized guest experiences.

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Hotel Marketing _ webbook

6 Strategies To Achieve Effective Email Marketing At Your Hotel

General,Marketing

September 15, 2017

How to create impactful email campaigns that drive revenue at your property.

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The Email Etiquette of Modern Hoteliers | Webbook

Hurricane Irma Update: Full Service Resumes After Hurricane Irma

General,Latest News

September 7, 2017

Read More

Hotel New York Restaurant _ best hotel software

What Guests Crave in a Hotel Restaurant

General

September 1, 2017

Read More

Hotel Lobby Design _ best hotel software

Designing Your Hotel For Great Guest Experiences

General,Hospitality Trends

August 24, 2017

Read More

Advocacy Marketing Platform _ hotel pms software

New Partner Alert: Earn new guests through advocacy with Flip.to

Marketing

August 24, 2017

Read More

Hotel Website Design _ hotel pms software

How To Bring Great Design To Your Hotel Website

Hospitality Trends

August 9, 2017

Read More

InnQuest celebrates one year of sustained growth with Valsoft

Latest News

July 18, 2017

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    End of Life Policy

    All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

    Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

    The current Maintenance and roomMaster products life cycle:

    Product End of Support Date End of Life Date
    Version 17 Current Version Current Version
    Version 16 March 31, 2018 May 31, 2017
    Version 15 January 31, 2016 December 31, 2015
    Version 14 July 31, 2013 October 1, 2012
    Version 13 July 31, 2012 October 1, 2011
    Version 12 July 31, 2010 October 1, 2009
    Version 11 December 31, 2009 December 31, 2008
    Version 10 and prior December 31, 2007 December 31, 2007
    roomMaster.net December 31, 2017 December 31, 2015

    

    Software Requirements

    Server Minimum Requirements
    Operating System Windows Server 2019/2016/2012
    Processor (CPU) Refer to Microsoft requirements for selected operating system
    Memory (RAM) 4 GB or greater
    Hard Drive 2 drives REQUIRED. Recommended to have 2 physical drives rather than 2 partitions for speed and reliability
    Backup Solution Encrypted cloud storage recommended for secure, offsite backup of database
    UPS (battery backup) Capable of powering server hardware for at least 20 minutes
    Anti-virus software Corporate/small business edition virus software
    Windows 8.1/10 Pro Dedicated Windows 8.1/10 Pro may be used in place of server based operating system with the limited user (10) Sybase database license.

    Workstation Minimum Requirements
    Operating System Windows 10 Pro, Windows 8/8.1 Pro
    Processor (CPU) See Microsoft requirements for selected operating system
    Memory (RAM) 2 GB or greater
    Monitor 17″ flat panel (1024X768 or higher resolution) or larger
    Upgrading/Updating to a newer version of roomMaster

    Please note these important considerations before upgrading roomMaster:

    • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
    • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
    • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
    • Check your current version by going to Help > About roomMaster.
    • Have all other users close roomMaster.
    • Perform a backup by selecting File > Backup Files.
    • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
    • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
    Installing / Upgrading

    Installing roomMaster for the first time

    Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

    roomMaster can be run stand-alone or by multiple users on a network.

    • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
    • You need to share the roomMaster program directory with full access to all users.
    • Next, you need to create a roomMaster shortcut for each workstation.
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