Archive for the ‘Hotel PMS’ Category

The Power of the Survey: How to Use Surveys to Keep Guests Coming Back

January 22nd, 2020 Lisa Livingston Hospitality Trends, Hotel PMS

In today’s world hoteliers must be ready for anything; that means guest feedback too. Gone are the days of old where guests would leave handwritten notes on a guestbook in a hotel room outlining their delightful stay. No, today there are so many forums in which guests can leave positive or negative feedback that hoteliers… (more)

Top Five Features to Look for in a Channel Manager

January 9th, 2020 Lisa Livingston Hotel PMS, Hotel Property Management, Latest News, Online Bookings

As a hotelier it’s important to stay up to date with hospitality trends. Probably the most complicated trend and topic is that of Channel management. Our hope is that this blog will provide you with the top features to look for when choosing a channel manager, and hopefully debunk the mysteries surrounding this powerful add-on… (more)

What You Need to Know About Ransomware and Your Hotel

August 28th, 2019 Lisa Livingston Cloud PMS, Hotel PMS

Did you know that ransomware attacks have increased over 97% in the past two years, and new businesses will fall victim to ransomware every 14 seconds in 2019 and every 11 seconds by 2021 (Phoenix NAP)? It’s no secret that ransomware attacks have become more prevalent and sophisticated over the years, but have you been… (more)

How These Three Technologies Can Enhance Your Guest Experience

There aren’t a lot of businesses these days that don’t have some form of automation; from airline ticket counters, to self-checkouts at the grocery store, automation can be considered a blessing and a curse. However, while full automation may reduce operational and staffing costs, in the hotel industry it also eliminates the ability to utilize… (more)

How Hoteliers Can Combat The Share Economy

August 13th, 2019 Lisa Livingston Hotel PMS

The sharing economy is a relatively new concept only having been around for approximately ten years. Sharing economy is nothing more than a consumer or company that can provide an under-utilized good to a consumer for money. However, the sharing economy hasn’t had a profound effect on the hotel industry until very recently. With most… (more)

Are 2019 Hotel Marketing Trends Knocking It Out of The Park for Your Property?

August 1st, 2019 Lisa Livingston Hospitality Trends, Hotel PMS

Out of all the 2019 hotel marketing trends, there are some that are being called the “next big thing” regarding boosting your property’s revenue. However, when attempting to decide which marketing trends will work for your property how do you make the right decision? Check out our top marketing trends for 2019, and then see… (more)

Upselling: Creating A Unique Guest Experience

Hoteliers seem to struggle to find ways to increase revenue, but by implementing an upselling strategy that goes beyond the typical freebie offer is sometimes all that is necessary to create a unique guest experience and increase revenue. The first step in implementing an upsell program for your property is to determine the upsell opportunities… (more)

InnGage With roomMaster Experts And Fellow Users At innQuest’s 2019 Users Conference

Connect with our team at the 2019 innQuest Users Conference to become a roomMaster expert yourself Not only does innQuest Software believe in providing the best possible hotel PMS to our clients, but we strive to ensure our clients can master their software. Our clients becoming experts in roomMaster will only help your revenue grow,… (more)

Why You Need a Cloud PMS Right Now

Hoteliers of all property sizes and locations know the importance of a property management system (PMS). Whether they’re operating a small bed and breakfast, student housing, or a large branded chain, having a modern PMS will put you ahead of the game when it comes to running your property. When your property is utilizing a… (more)