Everyone Deserves a Great Customer Experience.
You deserve a great property management experience too.
InnQuest Software is a leading solutions provider for the hospitality industry. Our technology and services leadership, combined with hospitality expertise and global scale help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day.
To be the global leader for hospitality technology with all-in-one software solutions and superior customer service.
Our Mission
To help you cost-effectively manage your property so you can satisfy your guests and grow your profits.
Our Story
InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximise the guest experience and property.
Our Vision
To be the global leader for hospitality technology with all-in-one software solutions and superior customer service.
Our Mission
To help you cost-effectively manage your property so you can satisfy your guests and grow your profits.
Our Story
InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximise the guest experience and property.
Modernize your hotel management system
All-in-one Hotel Management Software
When it comes to finding the best Hotel Management System, InnQuest has you covered.
roomMaster Anywhere gives hoteliers easy-to-use tools that streamline and automate their operations and improve guest experiences.
A Property Management System that’s trusted by experts.
Why choose InnQuest as your trusted hotel software provider
“A Property Management System that’s trusted by experts.”
No matter what area of hospitality you’re in, InnQuest has the tools to suit you.
Our unique and dynamic approach provides a completely integrated solution for every facet of your lodging business; Property management, Online and Direct Bookings, Revenue Management, Point-of-Sale and hundreds of integrations.
Testimonials
Don’t just take our word for it. Discover why our customers love us.
2 hours saved across the group per day
"The salesperson was extremely knowledgeable and helpful. The demo download of the software is genius."
- Emerson Inn By The Sea
<span class="testimonialText">"The salesperson was extremely knowledgeable and helpful. The demo download of the software is genius."
</span>
<span class="testimonialAuthor">
- Emerson Inn By The Sea
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30% Increase in Revenue
"InnQuest Software provided us with the tools necessary to compete with the larger chains."
- Ayres Hotel
<span class="testimonialText">"InnQuest Software provided us with the tools necessary to compete with the larger chains."
</span>
<span class="testimonialAuthor">
- Ayres Hotel
</span>
I am still amazed at roomMaster
"The software was thousands of dollars less than our previous software package. "
-Francis Scott Key Family Resort
<span class="testimonialText"> "The software was thousands of dollars less than our previous software package. "</span>
<span class="testimonialAuthor">
-Francis Scott Key Family Resort
</span>
United Kingdom Hospitality Market Size, Share & Trends
The hospitality industry in the United Kingdom is the 3rd largest private sector employer in the UK; double the size of financial services and bigger than automotive, pharmaceuticals and aerospace combined.
According to hospitalitynet, the full extent of the damage done to the once vibrant hospitality industry after two long years of Covid is a massive and devastating £115bn loss.
However, most leisure and hospitality sectors have regained the ground lost in the pandemic, with average profit margins now at 41% compared with 39% pre-covid.
It’s estimated that the industry could potentially gain £36bn during 2022 compared with pre-pandemic revenue, and £56bn more than in 2021. Achieving this prize will depend on the industry’s own continuing efforts to attract customers, to delight them and to keep them coming back.
Book a demonstration of our award winning Hotel management software today!
End of Life Policy
All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.
Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.
The current Maintenance and roomMaster products life cycle:
Product
End of Support Date
End of Life Date
Version 17
Current Version
Current Version
Version 16
March 31, 2018
May 31, 2017
Version 15
January 31, 2016
December 31, 2015
Version 14
July 31, 2013
October 1, 2012
Version 13
July 31, 2012
October 1, 2011
Version 12
July 31, 2010
October 1, 2009
Version 11
December 31, 2009
December 31, 2008
Version 10 and prior
December 31, 2007
December 31, 2007
roomMaster.net
December 31, 2017
December 31, 2015
Software Requirements
Server Minimum Requirements
Operating System
Windows Server 2019/2016/2012
Processor (CPU)
Refer to Microsoft requirements for selected operating system
Memory (RAM)
4 GB or greater
Hard Drive
2 drives REQUIRED. Recommended to have 2 physical drives rather than 2 partitions for speed and reliability
Backup Solution
Encrypted cloud storage recommended for secure, offsite backup of database
UPS (battery backup)
Capable of powering server hardware for at least 20 minutes
Anti-virus software
Corporate/small business edition virus software
Windows 8.1/10 Pro
Dedicated Windows 8.1/10 Pro may be used in place of server based operating system with the limited user (10) Sybase database license.
Workstation Minimum Requirements
Operating System
Windows 10 Pro, Windows 8/8.1 Pro
Processor (CPU)
See Microsoft requirements for selected operating system
Memory (RAM)
2 GB or greater
Monitor
17″ flat panel (1024X768 or higher resolution) or larger
Upgrading/Updating to a newer version of roomMaster
Please note these important considerations before upgrading roomMaster:
Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
Check your current version by going to Help > About roomMaster.
Have all other users close roomMaster.
Perform a backup by selecting File > Backup Files.
Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
Installing / Upgrading
Installing roomMaster for the first time
Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.
roomMaster can be run stand-alone or by multiple users on a network.
Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
You need to share the roomMaster program directory with full access to all users.
Next, you need to create a roomMaster shortcut for each workstation.
Book a demo of our award winning hotel software today!
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