InnQuest
Channel Manager
Connect with the world’s most popular OTAs.
Let us show you more. Book a walkthrough of our full Hotel Channel Manager Software.
“We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.”
Jessee Pilgrim, co-owner of the Pelican Bay Resort
Channel Manager
Take control of all your rooms with our Hotel Channel Manager; Stayfull™. Manage all your Online Travel Agency connections from a single place and get real-time updates across all channels. Seamlessly connect to the world’s most popular OTAs such as Booking.com, Expedia, CTrip and AirB&B. Maximize your occupancy and avoid overbookings by centralizing your inventory and pricing.
Make OTA Connections
with more than 155 popular OTA Channels and growing
Control rates & inventory
Room availability and rates always stay synchronized. Changes are reflected in real-time
24/7 support
Dedicated and friendly support teams are on call to help you, whatever and whenever you need
Increase visibility
Be present on the most popular OTAs such as Expedia, Booking.com and TripAdvisor
Key Features
- Inventory is automatically updated across all channels to avoid over-bookings.
- New, updated and cancelled reservations are automatically added to save you time and reduce the risk of human error.
- Rate Parity is maintained across OTAs, the GDS and your own website in real time.
- Rate closeouts, length of stay restrictions and rate amounts are managed easily from the central Rates Management feature.
- Add as many channel connections as you want, without
increasing your workload.
- Sell rooms on sites simultaneously while automatically controlling inventory allocations; closing channels when full occupancy is reached.
- Synchronize pricing and keep competitive across all channels from a single dashboard.
- Increase the ability for your hotel to attract new bookings and maximize profit.
- Collect and analyze performance data on each channel to understand your most valuable partnerships.
More presence on more OTAs = More bookings
The rise of OTAs has changed the hotel industry. Your property must have a strong presence with online booking agents to compete and attract guests.
Synchronized bookings in real time
Our Channel Manager will ensure no reservation gets caught or lost between OTAs and your hotel PMS Software.
Automate the online booking process
Save time by stopping manual processes such as booking confirmations. Stayfull™ will add reservations into your PMS automatically, no matter where or how that booking was made.
What is the GDS?
The Global Distribution System [GDS] is an online network that allows Travel Agents and Online Travel Agencies [OTAs] to book hotels on behalf of their business customers. By connecting to the GDS your reach will be far greater than with just channel management and it can be a highly profitable tool for your property.
StayFull is a direct connection to Sabre Synxix that is used to reach all major GDS platforms.
Benefits of connecting to the GDS
- 80% of GDS users are booking for corporate travelers. Connecting to the GDS will increase your business bookings and bring higher ADRs than other channels.
- When a reservation is made via the GDS, Stayfull™ Channel Manager will reduce inventory across all channels and add the details to your Hotel Management Software.
- Stayfull™ connects to the world’s most prominent GDS platforms so you do not need to manage each one individually.
- Save time and money by accessing both corporate and tourism travelers at once.
- The GDS will pass live rates and availability from your PMS software so you can continue to manage and maximize average daily rates.
A Channel Manager Software that’s trusted by experts.
24/7 Support
Our technical experts and experienced support team understand and genuinely care about the pain points of your day-to-day operations. Dedicated and friendly support teams are on call to help you, whatever you need, whenever you need it.
Book a demonstration of our award winning channel manager software today!
Frequently Asked Questions
A channel manager is a vital software tool in the hospitality industry, designed to manage a hotel’s online distribution channels. At InnQuest, our channel manager helps you efficiently synchronize room availability, pricing, and reservations across multiple online travel agencies (OTAs), booking websites, and global distribution systems (GDS) in real-time.
This synchronization ensures that your inventory is consistently updated across all platforms, minimizing the risk of overbookings and optimizing your room sales. By using InnQuest’s channel manager, you can streamline your online presence and maximize revenue from various booking sources.
Primary Function:
PMS (Property Management System): Manages the internal operations of a hotel, including handling reservations, check-ins/check-outs, housekeeping, billing, and generating reports. It is designed to streamline the day-to-day management and enhance guest service within the property.
Channel Manager: Focuses on managing the hotel’s online distribution channels. It ensures that room inventory, rates, and availability are synchronized across multiple online travel agencies (OTAs), booking websites, and global distribution systems (GDS) in real-time.
Scope:
PMS: Primarily addresses internal hotel operations and guest management. It helps with operational tasks within the property and ensures smooth management of guest interactions and internal processes.
Channel Manager: Concentrates on external sales channels and distribution. It is geared towards maximizing online visibility and optimizing room sales through various external booking platforms.
Integration:
PMS: Can integrate with various systems, including channel managers, to provide a cohesive and efficient management solution. Integration with a channel manager allows the PMS to synchronize data from external booking sources with internal operations.
Channel Manager: Typically integrates with a PMS to ensure a seamless flow of information between internal hotel operations and external sales channels. This integration helps maintain accurate room availability and pricing across all platforms.
A channel manager plays a crucial role in optimizing a hotel’s online distribution strategy. At InnQuest, our channel manager performs the following functions:
- Synchronizes Room Availability and Rates: Automatically updates room inventory and pricing across multiple booking platforms in real-time, ensuring consistency and preventing discrepancies.
- Manages Reservations: Centralizes and updates reservations from all channels within the PMS, reducing the risk of overbookings and ensuring accurate availability.
- Optimizes Distribution: Facilitates the management of promotions and special offers across various channels, helping to maximize occupancy and revenue.
- Provides Reporting: Delivers valuable insights and analytics on channel performance, booking trends, and revenue metrics, enabling informed decision-making.
Hotels benefit significantly from using a channel manager for several reasons:
- Prevent Overbookings: Real-time synchronization ensures that room availability is accurately reflected across all booking platforms, preventing double bookings and maintaining inventory accuracy.
- Increase Visibility: A channel manager helps hotels list their rooms on multiple online travel agencies (OTAs) and booking platforms, expanding their reach and attracting more potential guests.
- Save Time and Effort: It automates the process of updating inventory and rates across various platforms, reducing the time and effort required from hotel staff and allowing them to focus on other important tasks.
- Optimize Revenue: By dynamically managing rates and availability across channels, hotels can effectively implement revenue management strategies, adjusting pricing to maximize occupancy and profitability.
- Enhance Efficiency: Streamlines the reservation process and integrates seamlessly with the PMS, reducing manual data entry and minimizing errors.
Using InnQuest’s channel manager, hotels can improve operational efficiency, increase their market presence, and boost revenue potential.
Distribution:
Definition: Distribution refers to the overall process of making a hotel’s room inventory available for booking through various channels. This includes direct bookings through the hotel’s website or walk-ins, as well as third-party channels like online travel agencies (OTAs), global distribution systems (GDS), and travel agents.
Scope: It encompasses all methods and strategies used to get hotel rooms sold and manage their availability across multiple booking avenues.
Channel Management:
Definition: Channel management is a specific aspect of distribution that focuses on managing and optimizing online sales channels. It involves using a channel manager to synchronize room availability, rates, and bookings across different OTAs and booking platforms.
Scope: Channel management is a targeted approach that leverages technology to streamline and optimize the process of distributing rooms across various online channels, ensuring real-time updates and reducing the risk of overbookings.
In Summary: Distribution is the broad concept of making rooms available for booking through multiple channels, while channel management is a focused strategy that utilizes technology to enhance and coordinate online distribution effectively.
InnQuest’s channel management tools are designed to optimize this process, ensuring seamless integration and efficient management of your hotel’s online presence.
