Voice Calling AI Agent
Your Best Concierge, Now Available 24/7 to Delight Your Guests
AI-powered roomMaster Concierge powered by Sadie delivers five-star service around the clock, handling guest queries, and managing bookings — all with the warmth, and know-how of your best concierges.
Why Hoteliers ♥️ roomMaster Concierge
You don’t have to choose between time, cost, and quality.
For Your Guests
roomMaster Concierge picks up every guest call, day or night, so guests always get help right away instead of a busy signal or waiting for a call back.
When a guest calls with a question or request, they experience a conversation that feels genuinely human—warm, understanding, and attuned to their needs. roomMaster Concierge recognizes emotional cues and responds with appropriate empathy, creating interactions that build trust and satisfaction.
Your international guests receive assistance in their native language, eliminating misunderstandings and creating a welcoming experience that makes them feel valued and understood from their very first interaction.
From pre-arrival questions to post-departure feedback, guests enjoy consistent, personalized service at every touchpoint. Their preferences are remembered, their concerns anticipated, and their needs met with precision and care.
For Your Hotel
The midnight inquiry that would have gone to voicemail becomes a confirmed reservation. The early morning international call becomes a week-long booking. roomMaster Concierge converts more inquiries into revenue you can count on.
Your human team is freed from repetitive questions and routine booking tasks, allowing them to dedicate their time and energy to the complex, high-touch guest interactions that truly benefit from a personal presence.
Beyond handling guest interactions, roomMaster Concierge provides valuable intelligence about guest preferences, common questions, and booking patterns. These insights help you refine offerings, anticipate needs, and make strategic decisions.
Seasonal fluctuations, unexpected absences, and the challenge of finding qualified staff no longer impact your ability to provide exceptional service. roomMaster Concierge maintains the same high standards 24/7/365.
roomMaster Concierge ensures you never lose a guest — answering, converting, and assisting in any language, any time, every time.
We Tailor roomMaster to Your Property
Our onboarding team works with you to customize roomMaster Concierge with your property details, room types, amenities, policies, and brand voice. We integrate with your existing systems to ensure seamless operation.
Your Calls Are Directed to roomMaster Concierge
When a guest calls your property, roomMaster Concierge answers with your customized greeting. The AI analyzes the caller's needs and responds appropriately—whether handling a reservation, answering questions, or connecting to a human team member for complex situations.
You Get Results, Insights, and Control
All interactions are recorded, transcribed, and analyzed. You receive real-time notifications for bookings, detailed analytics on call patterns, and a dashboard to monitor performance—with the ability to adjust settings anytime.
Join the Waitlist for roomMaster Concierge
Be among the first to try our AI-powered reservation agent, built to help your hotel capture more bookings — 24/7.
Frequently Asked Questions
Most properties are fully operational within 3-5 business days of signing up. Our white-glove implementation team handles the entire process, from integration to training.
roomMaster Concierge is designed to handle approximately 95% of typical guest inquiries and bookings. For highly complex or unusual situations, roomMaster Concierge can seamlessly transfer the call to your designated staff members while providing them with a complete context of the conversation.
Absolutely. During implementation, we work with you to customize responses to align with your property’s offerings, policies, and brand voice. You can update these settings anytime through your management dashboard.
roomMaster Concierge is powered by Sadie Technology. Both roomMaster Concierge and Sadie are part of Valsoft Corporation’s portfolio, a global leader in vertical market software that drives growth and innovation for its companies.
An AI virtual concierge uses advanced voice technology to answer guest calls, respond to inquiries, and manage bookings 24/7. The system integrates with your existing property management software, handles guest interactions in multiple languages, and can be customized to reflect your hotel’s specific offerings and brand voice.
A 24/7 hotel booking system ensures you never miss reservation opportunities, regardless of time zones or staffing limitations. This leads to increased booking conversion rates, improved guest satisfaction from immediate response times, and significant cost savings compared to maintaining round-the-clock staff.
Yes, modern virtual concierge services can handle approximately 95% of typical hotel booking scenarios, including room selection, date modifications, special requests, and upselling of amenities. For unusually complex bookings, the system can seamlessly transfer calls to designated staff members.
AI voice assistants improve hotel guest experience by providing immediate assistance at any hour, communicating in the guest’s preferred language, delivering consistent information across all touchpoints, and remembering guest preferences. This creates a more personalized, responsive service environment.
The latest trends in hotel guest communication technology include AI-powered voice systems that handle multilingual conversations naturally, sentiment analysis that enables appropriate emotional responses, integration with property management systems for real-time information access, and analytics platforms that transform guest interactions into actionable business intelligence.
