Customer data is held in high regard these days for those in the hospitality industry. But with all information and technology; great power brings great responsibility. The responsibility doesn’t always land on you as the hotel owner. First, before you can protect your guests’ data, it’s imperative that you know what kinds of data you’re… (more)
Archive for the ‘General’ Category
Selecting a CRM Solution? Here are some helpful tips
As customer relationship management software (CRM) is moved to the forefront of technological requirements for hoteliers in 2019, hoteliers are in search of a CRM solution that can accurately measure guest desires, collect guest data, and analyze guest experiences. Plus, the solution must hit all the communication touch points throughout the guest journey. The truth… (more)
Five reasons why a cloud-based PMS is a great investment
The adage “you get out what you put in” couldn’t be more accurate in for hoteliers. In fact, a shift is happening in the hotel industry as hoteliers are quickly making cloud-based PMS systems their top choice. Typically, a cloud-based PMS system is the first choice for new hoteliers. However, small boutique hotels, medium sized… (more)
How To Efficiently Migrate To A New Property Management System
Top tips to help you upgrade your hotel property management system stress-free. Switching from one Property Management System (PMS) provider to another, or making the decision to implement your first PMS at your hotel, can feel like a daunting process. With concerns over high investment costs, missing out on reservations, and the time and resources… (more)
How To Be a Productive, Independent Hotelier and Fantastic Boss
Long hours, sacrificed weekends and a constant battle to remain current with an incredibly dynamic, evolving industry are just some of the challenges facing today’s independent hotelier. If you’re in that position, then it’s also easy to forget that you’re a boss, too. Your staff looks to you to be the leader, so your role… (more)
Great Guest Relationships Start With Your Online Booking System
A recent survey by Allianz Global revealed that 53% of travelers are unlikely to use sharing services such as Airbnb this year. Citing reasons such as not wanting to share with strangers and the belief that hotels have superior offerings, is this proof that interest in hospitality disruptors is waning? In reality, the sharing economy… (more)
The Hotel Industry Is Evolving: Is Your PMS System?
Hoteliers didn’t always have a property management system (PMS) to assist with the everyday operations. In fact, prior to Alexander Graham Bell’s telephone invention, guests booked their travel arrangements by mail or poorly spelled telegrams. Early hoteliers wrote down most of a guest’s information with a pencil or pen on a plain piece of paper. … (more)
Make or Break: Choosing a PMS Software That’s Right for Your Property
Hoteliers are constantly struggling wearing multiple hats, trying to keep the busy work of running a property to a minimum while providing their guests with memorable experiences. However, keeping up with the latest industry trends and technology can be difficult if you don’t have a PMS system that is working for you. The PMS is… (more)
Hotel Technology Can Improve Your AAA Rating
The AAA inspects and approves more than 27,000 hotels across the U.S., Canada, Mexico and the Caribbean, and its latest advice on hotel technology for inspectors will be of particular interest to independent hoteliers. The AAA’s new guidelines ask inspectors to consider the need for technology and connectivity during hotel stays. The changes made to… (more)