As customer relationship management software (CRM) is moved to the forefront of technological requirements for hoteliers in 2019, hoteliers are in search of a CRM solution that can accurately measure guest desires, collect guest data, and analyze guest experiences. Plus, the solution must hit all the communication touch points throughout the guest journey. The truth… (more)
Archive for the ‘General’ Category
How to Help Your Team Make the Most of Your New PMS
Hotel property management systems sit at the heart of every successful hotel operation. The best software does this silently and without fuss, but in a way that drives efficiency, raises productivity, and creates the best possible guest experience. If you’ve recently implemented a new property management system (PMS), or plan to later this year, you… (more)
5 Marketing Strategies For Hotels As They Enter The Next Phase
You may be tired of hearing about ‘the new normal’ and ‘life after COVID-19’, but whatever name this new era is given, it’s something we all have to face in the hospitality industry. More specifically, this is a moment we must seize because we’re entering an era that will present plenty of opportunities for the… (more)
How to overcome fears of technological change in the hotel industry
Change is never easy – particularly at work and when it relates to a system or process that is completely new. As the American writer, H.P. Lovecraft, once said, “The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown.” However, overcoming the unknown… (more)
Advantages of Cloud Computing for the Hotel Industry
You’ve probably already heard you’ll benefit significantly from cloud computing as an independent hotelier. What are the advantages of cloud computing for the hotel industry, however, when cybercrime is regularly in the headlines and the protection of personal data is so heavily scrutinized? Allow me first to answer two burning questions you might have on… (more)
Things are changing for the better: introducing InnQuest EMEA and roomMaster Anywhere (webinar)
In February 2018, InnQuest’s parent company, Valsoft, acquired Welcome Systems Ltd, provider of the cloud based Welcome Anywhere PMS in the United Kingdom. Two years later, the Welcome Anywhere PMS sits at the heart of a series of measures aimed to streamline UK and overseas operations. It will soon be known as roomMaster Anywhere, and… (more)
InnQuest Supports SiteMinder’s HomeForHotels
When we were asked by SiteMinder if we’d like to support and contribute to their new industry initiative, HomeForHotels, there was only one answer. Designed to help hotel businesses navigate through the uncertainty of COVID-19, HomeForHotels is an online platform dedicated to: Listening by hosting and sharing online panel discussions Engaging with hotelier stories of… (more)
How to implement online ordering at your hotel restaurant
It’s thought that 60% of US consumers order takeout at least once per week. And, when they do, 34% of them will spend at least $50 on a single order. Food delivery is big business and, at the time of writing, the COVID-19 lockdown is forcing many restaurant operators to join what is clearly far… (more)
Ready for the Cloud? Choosing a PMS Software That’s Right for Your Property
Hoteliers are constantly struggling wearing multiple hats. They’re always trying to keep the busy work of running a property to a minimum while providing their guests with memorable experiences. However, keeping up with the latest industry trends and technology can be difficult if you don’t have a hotel PMS system that is working for you…. (more)