Archive for the ‘General’ Category

We didn’t stop during lockdown: How InnQuest has prepared for UK hospitality’s relaunch

March 31st, 2021 Stefano Mocella General

It’s been a frustrating few months for the hospitality industry. As the UK entered a lockdown in late 2020, there was very little indication of when the industry would be able to start trading again.  In February, the government finally unveiled their road map out of lockdown, giving hoteliers and industry professionals an idea of what to expect… (more)

5 Reasons To Change Your PMS System In 2021

It’s finally happening.   The hospitality industry is finally set to bounce back following a seemingly never-ending lockdown. Now that the industry is heading for its recovery phase, it’s time to reassess the tools you’ve used to run your operation – and see if you can do better.  If your PMS had already been showing signs of weakness pre-Covid,… (more)

5 ways to raise guest engagement at your independent hotel

March 4th, 2021 Mark Ellis General

If you run an independent hotel, guest engagement is essential. You’ll want to build a relationship with your customers so that they remain loyal after their first visit. The advantage you have in running an independent hotel, is that you can truly provide some unique engagement that guests are unlikely to get with larger hotel… (more)

The 5 funniest things left in hotel rooms – and how you should deal with them

February 16th, 2021 Mark Ellis General

As the old saying goes, what happens in hotel rooms stays in hotel rooms… Looking after countless guests over the years inevitably leaves hotel employees with some amusing stories over what they’ve encountered in their experiences. Inevitably there are days when all you can do is have a good laugh about it. It’s perfectly normal… (more)

BookingSuite to discontinue WebDirect, BookingButton and RateIntelligence as hoteliers search for booking engines

October 7th, 2020 Stefano Mocella General, Latest News, Online Bookings

Hoteliers were taken aback earlier this year when Booking.com, a world renowned online travel agency for lodging reservations, announced that BookingSuite, one of their units, would be discontinuing WebDirect, BookingButton and RateIntelligence. All three platforms will be discontinued, effective November 30th, 2020.  That leaves hotels with just a couple more months to find a suitable… (more)

6 exciting ideas for creating hotel marketing videos

September 21st, 2020 Mark Ellis General, Hospitality Trends, Marketing

Video is the new normal for marketing, especially in the digital age when streaming services are so widely used. If the year has taught us anything, it’s that hotels need to be flexible and quick to adapt. With an online presence becoming more important than ever, with hotels needing to attract guests in a digital… (more)

How to Attract Bleisure Travelers to Your Property and Keep Them Coming Back

September 10th, 2020 Lisa Livingston General, Hospitality Trends, Marketing

As we know in 2020, many vacations were put on hold, as travel plans were canceled amid the COVID-19 pandemic. Remote work has taken over many industries, but at a certain point, workers have gotten tired of being cooped up in their homes. As a result, the ‘bleisure’ trend, otherwise known as a workation, has… (more)

Five reasons why a cloud-based PMS is a great investment

The adage “you get out what you put in” couldn’t be more accurate in for hoteliers. In fact, a shift is happening in the hotel industry as hoteliers are quickly making cloud-based PMS systems their top choice. Typically, a cloud-based PMS system is the first choice for new hoteliers. However, small boutique hotels, medium sized… (more)

Selecting a CRM Solution? Here are some helpful tips

July 28th, 2020 Lisa Livingston Data Management, General, Marketing

As customer relationship management software (CRM) is moved to the forefront of technological requirements for hoteliers in 2019, hoteliers are in search of a CRM solution that can accurately measure guest desires, collect guest data, and analyze guest experiences. Plus, the solution must hit all the communication touch points throughout the guest journey. The truth… (more)