Long hours, sacrificed weekends and a constant battle to remain current with an incredibly dynamic, evolving industry are just some of the challenges facing today’s independent hotelier. If you’re in that position, then it’s also easy to forget that you’re a boss, too. Your staff looks to you to be the leader, so your role… (more)
Archive for the ‘General’ Category
A recent survey by Allianz Global revealed that 53% of travelers are unlikely to use sharing services such as Airbnb this year. Citing reasons such as not wanting to share with strangers and the belief that hotels have superior offerings, is this proof that interest in hospitality disruptors is waning? In reality, the sharing economy… (more)
Hoteliers didn’t always have a property management system (PMS) to assist with the everyday operations. In fact, prior to Alexander Graham Bell’s telephone invention, guests booked their travel arrangements by mail or poorly spelled telegrams. Early hoteliers wrote down most of a guest’s information with a pencil or pen on a plain piece of paper. … (more)
You won’t go far without beautiful, original imagery; engaging copy; and simple navigation, but the online booking engine is the beating heart of your hotel Website. Without it, potential guests are likely to become missed opportunities. Remember, a guest’s ultimate aim is to check availability, rates and (hopefully) place a booking with you; therefore, if… (more)
During late 2017, Airbnb CEO Brian Chesky described how the company’s new bookable excursions feature (known as “Experiences”) had earned the travel industry disruptor “about a half a million dollars.” Forming part of its Trips platform, Airbnb’s Experiences are another example of its innovative approach to online booking in the hospitality sector. It’s also a… (more)
As of May 25th 2018, the European Union (EU) will enact The General Data Protection Regulation (GDPR), one of the biggest changes to personal data legislation during recent memory. What exactly is the GDPR and how does it apply to hotel businesses based in North America? If your business stores personal data that relates in… (more)
How to implement effective safeguards that protect your property against cybersecurity threats.