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roomMaster Anywhere your PMS software

Why You Should Choose roomMaster Anywhere As Your PMS Software

Hospitality Technology,Hotel Management,Online Bookings,Payment Processing,Cloud PMS

August 11, 2022

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How to make an effective hotel distribution strategy

How To Craft An Effective Hotel Distribution Strategy

General

July 29, 2022

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Hotel marketing strategies for 2022 and beyond

Hotel Marketing Strategies For 2022 And Beyond

General,Hospitality Trends,Marketing,Hotel Management

July 11, 2022

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top travel trends post pandemic

The Top Post-Pandemic Travel Trends

Hospitality Trends,Marketing,Hotel Management

June 29, 2022

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How important is cyber security in hospitality industry

How important is cybersecurity in the hospitality industry?

General,Hospitality Trends,Hospitality Technology

June 21, 2022

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5 Benefits of switching to InnQuest's Cloud PMS

5 Benefits Of Switching To InnQuest’s Cloud based PMS Software

Hospitality Technology,Hotel PMS,Cloud PMS

June 9, 2022

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HITEC 2022 Orlando, FL

Join the InnQuest team at HITEC and celebrate the event’s 50th anniversary

Hospitality Trends,Latest News,Hotel Management

June 1, 2022

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InnQuest Earns HTR Level 3 Customer Support Certification

InnQuest Earns Hotel Tech Report’s level III Global Customer Support Certification (GCSC) 

General,Latest News

May 16, 2022

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How will NI tax hike affect business owners

How Will Hospitality Business Owners Be Impacted By The NI Tax Hike?

Hospitality Trends,Latest News

May 10, 2022

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    End of Life Policy

    All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

    Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

    The current Maintenance and roomMaster products life cycle:

    Product End of Support Date End of Life Date
    Version 17 Current Version Current Version
    Version 16 March 31, 2018 May 31, 2017
    Version 15 January 31, 2016 December 31, 2015
    Version 14 July 31, 2013 October 1, 2012
    Version 13 July 31, 2012 October 1, 2011
    Version 12 July 31, 2010 October 1, 2009
    Version 11 December 31, 2009 December 31, 2008
    Version 10 and prior December 31, 2007 December 31, 2007
    roomMaster.net December 31, 2017 December 31, 2015

    

    Software Requirements

    Server Minimum Requirements

    Operating System Windows Server 2019/2016/2012
    Processor (CPU) Refer to Microsoft requirements for selected operating system
    Memory (RAM) 4 GB or greater
    Hard Drive 2 drives REQUIRED. Recommended to have 2 physical drives rather than 2 partitions for speed and reliability
    Backup Solution Encrypted cloud storage recommended for secure, offsite backup of database
    UPS (battery backup) Capable of powering server hardware for at least 20 minutes
    Anti-virus software Corporate/small business edition virus software
    Windows 8.1/10 Pro Dedicated Windows 8.1/10 Pro may be used in place of server based operating system with the limited user (10) Sybase database license.

    Workstation Minimum Requirements

    Operating System Windows 10 Pro, Windows 8/8.1 Pro
    Processor (CPU) See Microsoft requirements for selected operating system
    Memory (RAM) 2 GB or greater
    Monitor 17″ flat panel (1024X768 or higher resolution) or larger
    Upgrading/Updating to a newer version of roomMaster

    Please note these important considerations before upgrading roomMaster:

    • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
    • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
    • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
    • Check your current version by going to Help > About roomMaster.
    • Have all other users close roomMaster.
    • Perform a backup by selecting File > Backup Files.
    • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
    • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
    Installing / Upgrading

    Installing roomMaster for the first time

    Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

    roomMaster can be run stand-alone or by multiple users on a network.

    • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
    • You need to share the roomMaster program directory with full access to all users.
    • Next, you need to create a roomMaster shortcut for each workstation.
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