Cloud-based PMS Hotel Software is Changing the Hotel Industry for the Better

June 7th, 2019 Lisa Livingston Hospitality Technology, Hospitality Trends, Hotel PMS

Think back to a time when you checked into a hotel and they pulled a card out of a bucket and placed it
into another filing system at the front desk signifying that you’d checked into a room. Granted, that may
have been quite a while ago with the emergence of electronic property management systems; but in the
grand scheme of things, those days weren’t that long ago. Now, consider the transformation we’ve seen in just
the past few years; with the rise of cloud-based PMS systems, hoteliers are hanging up their buckets,
and storing their servers in back offices to make room for cloud PMS systems that efficiently run
their properties.

Hoteliers have been slow to move to a cloud-based PMS just because making any transition to a new
technology can be daunting. However, since the goal of any hotelier is increased efficiency and
enhanced integrations, cloud-based PMS systems seem to be where their decisions are heading.
Combine this with the fact that in the next few years hoteliers should invest roughly eight percent more
into cloud technology, so it becomes easy to see that future hoteliers will adjust and go with cloud-
based PMS systems as well. Truth is, cloud-based systems are changing the way hoteliers manage their
properties. Through features capable of obtaining guest data in real-time, increased access to owners
and general managers offsite, and through friendly interfaces that are easy on the eyes, cloud-based
PMS systems are a win-win to hoteliers of all skill levels.

Cloud-based PMS Impacts for Hoteliers

The emergence of cloud-based PMS systems had quite an influence on hoteliers. For example, hoteliers
can access their hotel PMS from anywhere in the world where an Internet connection is available. This feature
is welcomed to busy hoteliers so they can keep tabs on their properties and still have time to do a little
traveling themselves. In addition, cloud-based PMS systems are hosted by a PMS vendor’s server that
provides the hotelier with a scalable solution that is easily updated and super flexible.

Cloud PMS impacts for Staff

Cloud-based PMS systems have proven to increase productivity and efficiency in staff members at all
levels of the property. Using automation, staff members can spend more time responding to guest
requests which in turn creates a unique guest experience for each guest and keeps them coming back.
In addition to improving the level of productivity and efficiency at the onsite staff level, hoteliers that
have implemented a cloud-based PMS have also seen a decrease in outside IT staff as well. By
eliminating the need for an on-site server, a hotelier can also eliminate the need to maintain the server;
no more costly software upgrades.

Cloud-based PMS Impacts for the Budget

To put it frankly, cloud PMS systems cut hotel costs and increase revenue. Period! Most server-
based PMS systems require that hoteliers purchase expensive licenses, hardware, and peripherals that
add up to a sizable amount over the course of a year. However, most cloud-based PMS systems are sold
as a service that allows hoteliers to select as many (or as few) options as they’d like or need. This makes
cloud PMS systems extremely affordable and customizable, saving hoteliers’ money in the long
run. Did you know that when purchasing a cloud-based PMS system you can say goodbye to items like
maintenance costs, software to support the PMS, software licensing and specific hardware?

Wrapping Up

It is apparent that cloud-based PMS systems are where hotel technology is going. But whether you’re
looking to save money, access your property from anywhere, increase productivity or simply keep up
with the times, cloud PMS systems are the direction you’ll want to go. If you’re interested in
finding out more about roomMaster Anywhere and how it can help your property become more efficient,
contact our Sales Team today to schedule a quick demo.


InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMS, Channel Manager, Hotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at We will be happy to walk you through innQuest’s solutions.