It’s true that if a customer has a negative experience, they will tell everyone that their experience was less than desirable. It’s also true that if a customer has a positive experience, they will tell ten friends. Social Media amplifies this at least 10 fold! Let’s focus on the positive experience for a second: What… (more)
Posts Tagged ‘Social Media’
The Right (and Wrong) Way to Message Your Guests On Mobile
When effectively used, mobile messaging allows travelers to effortlessly access and request key information and services, without phoning the hotel concierge, connecting to the hotel website, or rummaging through printed materials.
Top Tips for Improving Your Organic Reach Online
How to cost-effectively boost your hotel marketing and drive loyalty on your property.