Hotel PMS
Helping you deliver the best guest experience
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“We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.”
Jessee Pilgrim, co-owner of the Pelican Bay Resort
Easy to use, Cloud Based Hotel PMS Software.
Finding the right software to run operations such as automated check-ins and concierge services is a big key to hotel efficiency. Our award winning Property Management System, roommaster™, comes complete with an intuitive hotel booking system and channel management as standard. roommaster™ makes connecting with your guests streamlined, simple and automated, allowing you to focus on service and improving customer experience. Being based in the Cloud means you can reduce IT costs and simplify your infrastructure. New features can be installed automatically and all staff will be able to access it from any device connected to the internet.
Front Desk Services
Performance Reporter
Online Booking
Channel Manager
Payments
Communication Suite
Front Desk Services
Channel Manager
Online Booking
Performance Reporter
Payments
Communication Suite
Easy to use, Cloud Hotel PMS Software.
Finding the right software to run operations such as automated check-ins and concierge services is a big key to hotel efficiency.
Our award winning Property Management System, roommaster™, comes complete with an intuitive hotel booking software and channel management as standard. roommaster™ makes connecting with your guests streamlined, simple and automated, allowing you to focus on service and improving customer experience.
Being based in the Cloud means you can reduce IT costs and simplify your infrastructure. New features can be installed automatically and all staff will be able to access it from any device connected to the internet.
Front Desk Services
Performance Reporter
Online Booking
Channel Manager
Payments
Communication Suite
SELF CHECK-IN New
Speed up the check-in process and improve the guest experience with our new Self Check-in feature. We supply a customized website that can be branded for your property. When a reservation is confirmed, your guest will receive a link to your website where they can complete the registration process. Within minutes, your guest can complete and confirm all needed check-in information before their arrival.
Front Desk Services
Quick to learn and easy to use, your entire workforce will be able to run Front Desk Services such as hotel bookings, billing and housekeeping, no matter what device they are on. Check guests in and out quickly, inspect room statuses, make group bookings and send personalized guest messages all from the same control center.
Property Management Insights and Reports
The performance reporter inside roommaster™ allows you to access real-time data and insights that can help you grow your business. Our Property Management Software’s analytic tools can monitor occupancy, guest behavior and profitability. By understanding customer buying patterns you can define more targeted packages and services to anticipate guests’ needs.
Cloud Hotel PMS software that’s trusted by experts
Direct Hotel Bookings
Our PMS System includes a direct hotel online booking system as standard. Save on commission costs and increase loyalty by driving guests to book via your own properties’ websites. With our customizable Booking Engine, you can tailor the customer booking experience and manage all your reservations in one place.
Increase your
online presence
Take control of all your rooms with our powerful Channel Manager. Get real-time updates across all channels by seamlessly connecting to the world’s most popular OTAs such as Booking.com, Expedia, CTrip and AirB&B. Maximize your occupancy and avoid overbookings by centralizing your
inventory and pricing.
See our Hotel PMS Software
in action!
roommaster’s mission isn’t just to provide the best hotel management software, but to ensure you are supported whenever you need it. Take a look at how our easy-to-use tools and customizable modules can manage your day to day hotel operations.
Drive Customer Loyalty
Our Cloud based PMS comes with an integrated hotel CRM, allowing you to deliver the right message at the right time. Record all guest interactions and requests to create customer profiles and then automate relevant communications. All of your content will be brand matched to your property and tailored to each individual guest.
Transactional hotel emails
Guest surveys
Dynamic guest profiles
Newsletters
Advanced Marketing Campaigns
Detailed Reporting & Notifications
Transactional hotel emails
Guest surveys
Dynamic guest profiles
Newsletters
Advanced Marketing Campaigns
Detailed Reporting & Notifications
24/7 Support
Our technical experts and experienced support team understand and genuinely care about the pain points of your day-to-day operations. Dedicated and friendly support teams are on call to help you, whatever you need, whenever you need it.
Book a demonstration of our award winning hotel management system today!
Frequently Asked Questions
A Property Management System (PMS) is a comprehensive software application designed to streamline the daily operations of a hotel or resort. At roommaster, our PMS solution is engineered to enhance the efficiency of your hospitality management by integrating various administrative functions into a single platform.
Our system handles everything from reservations and front desk operations to housekeeping, billing, and reporting. By centralizing data and automating processes, roommaster’s PMS ensures smooth and effective management of your property, helping you deliver exceptional guest experiences with ease.
In hotels, a Property Management System (PMS) plays a crucial role in optimizing and streamlining various operational tasks. At roommaster, our PMS is designed to support a range of functions:
- Manage Room Reservations and Availability: Efficiently oversee bookings and maintain real-time availability of rooms.
- Facilitate Guest Check-In and Check-Out Processes: Simplify and accelerate the check-in and check-out experience for guests.
- Track Guest Information and Preferences: Maintain detailed guest profiles to personalize their stay and enhance their experience.
- Coordinate Housekeeping Activities: Organize and manage housekeeping tasks to ensure that rooms are cleaned and prepared according to standards.
- Handle Billing and Invoicing: Manage financial operations by generating invoices, processing payments, and handling billing efficiently.
- Generate Reports and Analytics: Create insightful reports and analytics to monitor performance and make strategic decisions.
- Integrate with Other Hotel Systems: Seamlessly connect with systems such as Point of Sale (POS) and accounting software for a cohesive operational approach.
- Enhance Guest Communication and Services: Improve interactions with guests and offer additional services to elevate their overall experience.
roommaster’s PMS ensures that every aspect of hotel management is streamlined, helping you deliver exceptional service and maintain operational efficiency.
Using a Property Management System (PMS) offers a range of significant benefits for hotels. At roommaster, our PMS is designed to enhance your property management operations in several key ways
- Improved Efficiency: Automates routine tasks, reducing manual errors and saving valuable time for your staff.
- Enhanced Guest Experience: Facilitates smoother check-ins and check-outs, enables personalized service, and allows for the quick resolution of guest issues.
- Better Resource Management: Optimizes room inventory, staff scheduling, and housekeeping operations to ensure resources are utilized effectively.
- Accurate Reporting: Provides real-time data and detailed analytics to support informed decision-making and strategic planning.
- Integration Capabilities: Connects seamlessly with other hotel systems, such as Point of Sale (POS) and accounting software, to create a unified management solution.
- Increased Revenue: Helps maximize revenue through efficient inventory management, dynamic pricing strategies, and opportunities for upselling.
By leveraging roommaster’s PMS, you can streamline operations, enhance guest satisfaction, and boost your overall profitability.
A Property Management System (PMS) encompasses a range of key functions designed to streamline hotel operations. At roommaster, our PMS includes:
- Reservation Management: Efficiently handles bookings, cancellations, and modifications to keep your room inventory up-to-date.
- Front Desk Operations: Manages guest check-ins and check-outs, as well as room assignments, ensuring smooth front desk operations.
- Housekeeping Management: Tracks room status and coordinates cleaning schedules to maintain high standards of cleanliness.
- Billing and Invoicing: Processes payments, generates invoices, and manages financial transactions seamlessly.
- Reporting and Analytics: Provides comprehensive reports on occupancy, revenue, performance metrics, and more to aid in strategic planning.
- Guest Management: Stores detailed guest information, preferences, and communication history to enhance personalized service.
- Channel Management: Integrates with online travel agencies (OTAs) and global distribution systems (GDS) to manage room availability and rates across multiple booking channels.
- Mobile Access: Offers mobile-friendly interfaces, allowing staff to access PMS functions and manage tasks on the go.
Hotel PMS (Property Management System):
A hotel PMS, such as roommaster, is designed to manage core hotel operations. It handles reservations, check-ins, check-outs, guest profiles, room assignments, and billing. It integrates with other systems like booking engines and channel managers to streamline hotel operations and enhance overall efficiency.
POS (Point of Sale) System:
POS systems manage transactions within various hotel outlets such as restaurants, bars, and shops. While it processes sales and tracks inventory, its primary focus is on the ancillary services of the hotel. The POS system integrates with the PMS to ensure seamless billing and inventory management across different hotel departments.
