Reduce wait times and allow guests to check-in via a simple, branded website for your property.
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Easy Self Check-In for Your Guests
Your guests can check themselves in to your hotel in just a matter of minutes, keeping your front desk running as efficiently as possible.
How it works
Guest receives a link
When a guest makes a reservation, they receive a link. Before they arrive at your property, they can begin the check-in process.
Guest confirms details
Guests can view their booking details, confirm their information, and supply any additional details as needed by your property.
ID Submission Optional
At your discretion, you can ask guests to upload or scan a photo ID to attach to their reservation.
Guest Signature
Once the guest accepts terms, they can complete the booking process with an e-signature. The guest will receive a confirmation email once check-in has been processed by the front desk and their room is ready.
24/7 Support
Our technical experts and experienced support team understand and genuinely care about the pain points of your day-to-day operations. Dedicated and friendly support teamsare on call to help you, whatever you need, whenever you need it.
Book a demonstration of our award winning hotel management system today!
Get a pricing tailored specifically for your property!
Get a pricing tailored specifically for your property!
Schedule a call with our team of hotel marketing experts
Schedule a call with our team of hotel marketing experts
End of Life Policy
All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.
Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.
The current Maintenance and roomMaster products life cycle:
Product
End of Support Date
End of Life Date
Version 17
Current Version
Current Version
Version 16
March 31, 2018
May 31, 2017
Version 15
January 31, 2016
December 31, 2015
Version 14
July 31, 2013
October 1, 2012
Version 13
July 31, 2012
October 1, 2011
Version 12
July 31, 2010
October 1, 2009
Version 11
December 31, 2009
December 31, 2008
Version 10 and prior
December 31, 2007
December 31, 2007
roomMaster.net
December 31, 2017
December 31, 2015
Upgrading/Updating to a newer version of roomMaster
Please note these important considerations before upgrading roomMaster:
Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
Check your current version by going to Help > About roomMaster.
Have all other users close roomMaster.
Perform a backup by selecting File > Backup Files.
Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
Installing / Upgrading
Installing roomMaster for the first time
Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.
roomMaster can be run stand-alone or by multiple users on a network.
Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
You need to share the roomMaster program directory with full access to all users.
Next, you need to create a roomMaster shortcut for each workstation.
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