Archive for the ‘Hospitality Trends’ Category

What Hotel Guests are Looking for in 2018

March 20th, 2018 Kent Howard Hospitality Trends

Travelers are usually exhausted when they arrive at your hotel, cranky and cannot get checked in fast enough to relax. Once a guest is all checked in, the questions tend to start; “what’s the WiFi password”, or maybe the bed sheets and pillows are sub-par, perhaps they want to know where the nearest coffee shop… (more)

Hotels With Restaurants: POS, PMS System, Avocados & Trends for 2018

March 13th, 2018 Kent Howard Hospitality Trends

Your hotel’s restaurant or coffee/gift shop offers you the ability to attract guests and deliver more direct bookings incentives. Both the trends and technology for hotel restaurants this year are worth taking note of, as they will tie directly into how you can approach your strategy on your hotel and restaurant supporting each other to… (more)

Why Your Hotel PMS Should Be in The Cloud

March 6th, 2018 innquest.com Hospitality Trends

Why switch from an on-premise PMS, or even keep your PMS in the cloud? It’s a common question these days, and it seems like everyone is moving their IT infrastructure to the Cloud. In fact, according to Gartner, by 2020 the older corporate “no-cloud” policy will be as rare as a “no-internet” policy is today…. (more)

Millennials Book Direct – It’s all about the Direct Hotel Booking and Best Deals

February 27th, 2018 innquest.com Hospitality Trends

There is no shortage on the never-ending articles about Millennials, from their work patterns, to their attitudes, to a recent focus on their travel habits. In an article by Forbes entitled Why Millennials Are The Most Important Consumer Generation For The Travel Industry, it’s clear this is an important market for hoteliers to now tap… (more)

How Can Independent Hotels Encourage Guests to Book Direct?

February 20th, 2018 innquest.com Hospitality Trends, Marketing

It’s a topic that doesn’t want to go away, nor should it from the hotelier’s perspective. Not a day goes by without a blog, social media site or online content website not chiming in with something being written about booking direct. You can add us to that list now too. Guests booking direct with your… (more)

Four Ways to Boost Your Booking Rates Fast

February 7th, 2018 Kent Howard Hospitality Trends, Marketing

When travellers are in the process of booking a hotel, they tend to gravitate toward bigger brand hotels. When managing smaller, less widely known listings, it can sometimes be difficult to lure in customers. However, these aren’t the only reason for low booking rates. There are many other reasons such as being new to the… (more)

The Right (and Wrong) Way to Message Your Guests On Mobile

October 9th, 2017 Kent Howard General, Hospitality Trends, Marketing

When effectively used, mobile messaging allows travelers to effortlessly access and request key information and services, without phoning the hotel concierge, connecting to the hotel website, or rummaging through printed materials.

Designing Your Hotel For Great Guest Experiences

August 24th, 2017 Kent Howard General, Hospitality Trends

Your guests are strongly influenced by the design of your property. Research shows that guests remember the look of the lobby and the feel of their room more than any other part of a hotel experience. Memorable experiences built around great design drive excellent reviews, higher sales at your property, repeat stays from happy guests,… (more)

How To Bring Great Design To Your Hotel Website

August 9th, 2017 Kent Howard Hospitality Trends

Keep up with a generation of guests who are tech-savvy and design-focused. The new wave of millennial travelers value design more than any other generation before them. As technology natives, they bring high expectations to their interactions with businesses online. Studies show that millennials are 23% more likely to travel abroad than older generations, and… (more)