Posts Tagged ‘Guestfolio’

The Power of the Survey: How to Use Surveys to Keep Guests Coming Back

January 22nd, 2020 Lisa Livingston Hospitality Trends, Hotel PMS

In today’s world hoteliers must be ready for anything; that means guest feedback too. Gone are the days of old where guests would leave handwritten notes on a guestbook in a hotel room outlining their delightful stay. No, today there are so many forums in which guests can leave positive or negative feedback that hoteliers… (more)

Are Hotel Concierge Services Really a Thing of The Past?

June 8th, 2018 Lisa Livingston Hospitality Trends, Hotel Property Management

As one of the humblest professions, the Hotel Concierge originated in France during the Middle Ages. In fact, the word Concierge is derived from a French saying, Comte Des Cierges which literally translates into “keeper of the candles”. Today this doesn’t seem like an overly complicated profession, but during the Middle Ages, the Keeper of… (more)

What Hotel Guests are Looking for in 2018

March 20th, 2018 Kent Howard Hospitality Trends

Travelers are usually exhausted when they arrive at your hotel, cranky and cannot get checked in fast enough to relax. Once a guest is all checked in, the questions tend to start; “what’s the WiFi password”, or maybe the bed sheets and pillows are sub-par, perhaps they want to know where the nearest coffee shop… (more)