Archive for the ‘General’ Category

Make or Break: Choosing a PMS Software That’s Right for Your Property

August 2nd, 2018 Lisa Livingston General

Hoteliers are constantly struggling wearing multiple hats, trying to keep the busy work of running a property to a minimum while providing their guests with memorable experiences. However, keeping up with the latest industry trends and technology can be difficult if you don’t have a PMS system that is working for you. The PMS is… (more)

Hotel Technology Can Improve Your AAA Rating

July 17th, 2018 Mark Ellis General

The AAA inspects and approves more than 27,000 hotels across the U.S., Canada, Mexico and the Caribbean, and its latest advice on hotel technology for inspectors will be of particular interest to independent hoteliers. The AAA’s new guidelines ask inspectors to consider the need for technology and connectivity during hotel stays. The changes made to… (more)

Advantages of Cloud Computing for the Hotel Industry

June 11th, 2018 Jeff H General

You’ve probably already heard you’ll benefit significantly from cloud computing as an independent hotelier. What are the advantages of cloud computing for the hotel industry, however, when cybercrime is regularly in the headlines and the protection of personal data is so heavily scrutinized? Allow me first to answer two burning questions you might have on your… (more)

What Makes The Best Independent Hotel Online Booking Engine?

June 4th, 2018 Kent Howard General

You won’t go far without beautiful, original imagery; engaging copy; and simple navigation, but the online booking engine is the beating heart of your hotel Website. Without it, potential guests are likely to become missed opportunities. Remember, a guest’s ultimate aim is to check availability, rates and (hopefully) place a booking with you; therefore, if… (more)

All Is Not Lost: How to Compete With Airbnb as an Independent Hotelier

May 29th, 2018 Mark Ellis General, Hospitality Trends

During late 2017, Airbnb CEO Brian Chesky described how the company’s new bookable excursions feature (known as “Experiences”) had earned the travel industry disruptor “about a half a million dollars.” Forming part of its Trips platform, Airbnb’s Experiences are another example of its innovative approach to online booking in the hospitality sector. It’s also a… (more)

Five GDPR Myths Debunked for North American Hoteliers

April 17th, 2018 Mark Ellis Data Management, General

As of May 25th 2018, the European Union (EU) will enact The General Data Protection Regulation (GDPR), one of the biggest changes to personal data legislation during recent memory. What exactly is the GDPR and how does it apply to hotel businesses based in North America? If your business stores personal data that relates in… (more)

How to Protect Your Hotel Data and Prevent Security Breaches

October 18th, 2017 Jeff H General

How to implement effective safeguards that protect your property against cybersecurity threats.

The Right (and Wrong) Way to Message Your Guests On Mobile

October 9th, 2017 Jeff H General, Hospitality Trends, Marketing

When effectively used, mobile messaging allows travelers to effortlessly access and request key information and services, without phoning the hotel concierge, connecting to the hotel website, or rummaging through printed materials.

Your Guide To The Latest Trends In Smart Hotel Technology

September 25th, 2017 Jeff H General

How hotels are leveraging advanced tech to deliver more personalized guest experiences.