Archive for the ‘General’ Category

How To Efficiently Migrate To A New Property Management System

October 25th, 2018 Kent Howard General

Top tips to help you upgrade your hotel property management system stress-free. Switching from one Property Management System (PMS) provider to another, or making the decision to implement your first PMS at your hotel, can feel like a daunting process. With concerns over high investment costs, missing out on reservations, and the time and resources… (more)

How To Be a Productive, Independent Hotelier and Fantastic Boss

September 11th, 2018 Kent Howard General, Hospitality Trends, Hotel Property Management

Long hours, sacrificed weekends and a constant battle to remain current with an incredibly dynamic, evolving industry are just some of the challenges facing today’s independent hotelier. If you’re in that position, then it’s also easy to forget that you’re a boss, too. Your staff looks to you to be the leader, so your role… (more)

Great Guest Relationships Start With Your Online Booking System

September 4th, 2018 Kent Howard General, Hospitality Trends, Hotel Property Management, Marketing

A recent survey by Allianz Global revealed that 53% of travelers are unlikely to use sharing services such as Airbnb this year. Citing reasons such as not wanting to share with strangers and the belief that hotels have superior offerings, is this proof that interest in hospitality disruptors is waning? In reality, the sharing economy… (more)

The Hotel Industry Is Evolving: Is Your PMS System?

August 30th, 2018 Lisa Livingston General, Hospitality Trends, Hotel Property Management

Hoteliers didn’t always have a property management system (PMS) to assist with the everyday operations. In fact, prior to Alexander Graham Bell’s telephone invention, guests booked their travel arrangements by mail or poorly spelled telegrams. Early hoteliers wrote down most of a guest’s information with a pencil or pen on a plain piece of paper. … (more)

Make or Break: Choosing a PMS Software That’s Right for Your Property

August 2nd, 2018 Lisa Livingston General

Hoteliers are constantly struggling wearing multiple hats, trying to keep the busy work of running a property to a minimum while providing their guests with memorable experiences. However, keeping up with the latest industry trends and technology can be difficult if you don’t have a PMS system that is working for you. The PMS is… (more)

Hotel Technology Can Improve Your AAA Rating

July 17th, 2018 Mark Ellis General

The AAA inspects and approves more than 27,000 hotels across the U.S., Canada, Mexico and the Caribbean, and its latest advice on hotel technology for inspectors will be of particular interest to independent hoteliers. The AAA’s new guidelines ask inspectors to consider the need for technology and connectivity during hotel stays. The changes made to… (more)

Advantages of Cloud Computing for the Hotel Industry

June 11th, 2018 Kent Howard General

You’ve probably already heard you’ll benefit significantly from cloud computing as an independent hotelier. What are the advantages of cloud computing for the hotel industry, however, when cybercrime is regularly in the headlines and the protection of personal data is so heavily scrutinized? Allow me first to answer two burning questions you might have on your… (more)

What Makes The Best Independent Hotel Online Booking Engine?

June 4th, 2018 Kent Howard General

You won’t go far without beautiful, original imagery; engaging copy; and simple navigation, but the online booking engine is the beating heart of your hotel Website. Without it, potential guests are likely to become missed opportunities. Remember, a guest’s ultimate aim is to check availability, rates and (hopefully) place a booking with you; therefore, if… (more)

All Is Not Lost: How to Compete With Airbnb as an Independent Hotelier

May 29th, 2018 Mark Ellis General, Hospitality Trends

During late 2017, Airbnb CEO Brian Chesky described how the company’s new bookable excursions feature (known as “Experiences”) had earned the travel industry disruptor “about a half a million dollars.” Forming part of its Trips platform, Airbnb’s Experiences are another example of its innovative approach to online booking in the hospitality sector. It’s also a… (more)