Client Forum

The Client Forum is a free online support forum for InnQuest Software clients from all over the world. Answers to your questions are provided by other roomMaster users, as well as InnQuest staff.

Release Notes

The “Fixes in Progress” web-page outlines any reported/confirmed software issues that have been resolved in all updates of the software, as well as any new enhancements. Check here first before contacting support of an issue you are having.

Installing / Upgrading

Installing roomMaster for the first time

Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

roomMaster can be run stand-alone or by multiple users on a network.

  • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
  • You need to share the roomMaster program directory with full access to all users.
  • Next, you need to create a roomMaster shortcut for each workstation.

Upgrading/Updating to a newer version of roomMaster

Please note these important considerations before upgrading roomMaster:

  • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
  • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
  • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
  • Check your current version by going to Help > About roomMaster.
  • Have all other users close roomMaster.
  • Perform a backup by selecting File > Backup Files.
  • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
  • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.

Software Requirements

Server Minimum Requirements

Operating SystemWindows Server 2019/2016/2012
Processor (CPU)Refer to Microsoft requirements for selected operating system
Memory (RAM)4 GB or greater
Hard Drive2 drives REQUIRED. Recommended to have 2 physical drives rather than 2 partitions for speed and reliability
Backup SolutionEncrypted cloud storage recommended for secure, offsite backup of database
UPS (battery backup)Capable of powering server hardware for at least 20 minutes
Anti-virus softwareCorporate/small business edition virus software
Windows 8.1/10 ProDedicated Windows 8.1/10 Pro may be used in place of server based operating system with the limited user (10) Sybase database license.

Workstation Minimum Requirements

Operating SystemWindows 10 Pro, Windows 8/8.1 Pro
Processor (CPU)See Microsoft requirements for selected operating system
Memory (RAM)2 GB or greater
Monitor17″ flat panel (1024X768 or higher resolution) or larger

End of Life Policy

All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

The current Maintenance and roomMaster products life cycle:

ProductEnd of Support DateEnd of Life Date
Version 17Current VersionCurrent Version
Version 16March 31, 2018May 31, 2017
Version 15January 31, 2016December 31, 2015
Version 14July 31, 2013October 1, 2012
Version 13July 31, 2012October 1, 2011
Version 12July 31, 2010October 1, 2009
Version 11December 31, 2009December 31, 2008
Version 10 and priorDecember 31, 2007December 31, 2007
roomMaster.netDecember 31, 2017December 31, 2015