RealTimeDC

End of Life Policy

All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

The current Maintenance and roomMaster products life cycle:



Upgrading/Updating to a newer version of roomMaster

Please note these important considerations before upgrading roomMaster:

• Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
• Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
• Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
• Check your current version by going to Help > About roomMaster.
• Have all other users close roomMaster.
• Perform a backup by selecting File > Backup Files.
• Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
• Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.

Installing / Upgrading

Installing roomMaster for the first time

Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

roomMaster can be run stand-alone or by multiple users on a network.

• Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
• You need to share the roomMaster program directory with full access to all users.
• Next, you need to create a roomMaster shortcut for each workstation.