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      End of Life Policy

      All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

      Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

      The current Maintenance and roomMaster products life cycle:

      Product End of Support Date End of Life Date
      Version 17 Current Version Current Version
      Version 16 March 31, 2018 May 31, 2017
      Version 15 January 31, 2016 December 31, 2015
      Version 14 July 31, 2013 October 1, 2012
      Version 13 July 31, 2012 October 1, 2011
      Version 12 July 31, 2010 October 1, 2009
      Version 11 December 31, 2009 December 31, 2008
      Version 10 and prior December 31, 2007 December 31, 2007
      roomMaster.net December 31, 2017 December 31, 2015

      

      Software Requirements

      Server Minimum Requirements
      Operating System Windows Server 2019/2016/2012
      Processor (CPU) Refer to Microsoft requirements for selected operating system
      Memory (RAM) 4 GB or greater
      Hard Drive 2 drives REQUIRED. Recommended to have 2 physical drives rather than 2 partitions for speed and reliability
      Backup Solution Encrypted cloud storage recommended for secure, offsite backup of database
      UPS (battery backup) Capable of powering server hardware for at least 20 minutes
      Anti-virus software Corporate/small business edition virus software
      Windows 8.1/10 Pro Dedicated Windows 8.1/10 Pro may be used in place of server based operating system with the limited user (10) Sybase database license.

      Workstation Minimum Requirements
      Operating System Windows 10 Pro, Windows 8/8.1 Pro
      Processor (CPU) See Microsoft requirements for selected operating system
      Memory (RAM) 2 GB or greater
      Monitor 17″ flat panel (1024X768 or higher resolution) or larger
      Upgrading/Updating to a newer version of roomMaster

      Please note these important considerations before upgrading roomMaster:

      • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
      • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
      • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
      • Check your current version by going to Help > About roomMaster.
      • Have all other users close roomMaster.
      • Perform a backup by selecting File > Backup Files.
      • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
      • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
      Installing / Upgrading

      Installing roomMaster for the first time

      Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

      roomMaster can be run stand-alone or by multiple users on a network.

      • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
      • You need to share the roomMaster program directory with full access to all users.
      • Next, you need to create a roomMaster shortcut for each workstation.
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