Running an independent hotel in a market dominated by large hotel chains presents unique challenges. For NUVO Suites, a 384-unit property in 1750 NW 107th Ave, Miami, FL, standing out and offering top-tier service while competing with big-name brands was no small feat. The team at NUVO Suites knew they needed technology that could match their dedication to personalized guest experiences, and that’s where roomMaster PMS came in. 

 

This isn’t just a story about software—this is about how the right technology can help independent hotels thrive. 

 

Unique Property, Unique Challenges 

NUVO Suites is far from a standard hotel. With a variety of room types and a non-traditional room numbering system, managing operations manually was an uphill battle. Most PMS solutions they explored couldn’t adapt to their needs, and changing the hotel’s identity wasn’t an option. 

 

When NUVO Suites reached out to roomMaster, the response wasn’t, “This won’t work,” but “We’ll make it work.” And they did. 

 

roomMaster tailored its system to fit NUVO Suites’ specific needs, providing the flexibility to manage their unique room layouts. With the customized platform, the front desk team noticed immediate improvements in check-in times, smoother room assignments, and efficient management of their inventory. 

 

Technology That Levels the Playing Field 

Being an independent hotel in a competitive market meant that NUVO Suites needed more than just a functional PMS—they needed a solution that would help them compete with the major hotel chains in the area. roomMaster delivered on that front as well. 

  • Mobile Key Access: With roomMaster, NUVO Suites could offer mobile key access, allowing guests to unlock their rooms using their smartphones. This feature, often found in larger hotel brands, now provided NUVO Suites with the same level of convenience. 
  • OTA Channel Manager: Managing rates across various OTAs was no longer a time-consuming challenge. roomMaster’s channel manager allowed NUVO Suites to update rates and availability across all platforms in real time, ensuring they stayed competitive without the need for constant manual updates. 

“We’re an independent hotel surrounded by giants,” says Jorge Venegas, NUVO Suites’ general manager, “but roomMaster gave us the tools we needed to stand tall alongside them.” 

 

A Seamless Guest Experience 

At NUVO Suites, guest satisfaction has always been the top priority. RoomMaster didn’t just simplify operations—it freed up the staff to focus more on the guests. 

  • Integrated Payments: roomMaster’s integrated payment system made transactions smooth and error-free. With a PMS and payment system that worked in unison, guests experienced quicker check-outs and a seamless billing process. 
  • Personalized Service: With operations running efficiently, the NUVO Suites team had more time to engage with guests. roomMaster helped automate the background processes, ensuring that the staff could provide the personal touches that make guests feel special. 

 

Strong Support, Steady Operations 

No system integration is perfect from day one, and NVO Sweets had their share of initial questions. But roomMaster’s support team made sure the hotel was never left in the dark. 

“In the beginning, we called support a lot,” Jorge Venegas recalls, “but they were always there for us. Now, the system runs so smoothly we hardly ever need help—but knowing support is just a call away gives us peace of mind.” 

 

Conclusion: From Struggles to Success 

For NUVO Suites, roomMaster wasn’t just a PMS—it was a solution that allowed them to keep their identity while competing with the biggest names in hospitality. With tailored features, seamless integrations, and outstanding support, roomMaster helped NUVO Suites thrive, ensuring that their guests received the personal, tech-enabled experience they deserve. 

For independent hotels looking to enhance operations and compete with larger brands, NUVO Suites’ success shows that the right PMS can be the difference between just surviving and truly thriving.