Summer Hotelier Tips: 4 Ways To Use Your Hotel Channel Manager More Effectively

August 5th, 2020 Mark Ellis Hotel Property Management, Online Bookings

It’s summer, and we’re in the middle of a unique calendar year, which means most hoteliers have probably not concerned themselves with refining their distribution strategy.

That’s understandable, but if you can squeeze an extra hour or so out of your day to pay closer attention to your channel manager, you’ll be able to maximize you occupancy – and do so profitably.

Channel managers are now part and parcel of most hotel booking systems, and while it might be tempting to set yours up initially and then leave it to its own devices, you’ll quickly find yourself cursing the hotel’s inability to match its competitors’ occupancy levels.

To be competitive in this market, you need a proactive channel management strategy – it’s that simple.

In this blog, we’re going to look at four ways hoteliers can use their channel managers more effectively.

1. Make sure it’s integrated

Are you using a separate channel manager and hotel booking system without any link between the two?

Bit of an effort that, eh?

There’s a way around this, which is to ensure you opt for a channel manager that integrates with your hotel booking system. And when we say ‘integrates’, we mean a full, two-way link between both platforms.

Such solutions ensure your availability and rates are correct, no matter where they appear online but, more importantly, rid you of the frustration that comes with updating multiple systems. You’ll also avoid overbooking and benefit from a very happy team behind the front desk.

2. Work to increase the number of OTAs you use

We’ve often said that you need to spread your wings far and wide online when it comes to channel management, and that remains true today.

It may feel like you’re giving everything away to third parties by signing up with as many OTAs as possible, but if your hotel is missing from a website on which your main competitor resides, you’re giving up far too easily.

Surely you want to fight for those bookings too?

The more channels you add, the more you get to explore the industry and find new ways of attracting guests. You may even find new markets you hadn’t considered before or discover that overseas visitors are particularly fond of your independent hotel.

Never consider your distribution network complete; new OTAs arrive regularly.

3. Tailor tariffs for different demographics

Once you have a good number of OTAs on board, you can start sussing out the types of guest they attract.

If certain websites are favoured by millennials or baby boomers, you can tailor your tariffs to attract those types of guest. Conduct your own research by finding out what kind of extras and price points float the boats of these people.

If you simply offer the same style of tariff across every OTA, you may be alienating significant portions of your customer base.

4. Don’t neglect your own website

It’s easy to forget that one of the most important websites within your channel manager is your own.

Treat it like an OTA, albeit one that you know like the back of your hand. Be careful not to break the rules of your OTA agreements, but, equally, have some fun.

Try offering package that include additional, ‘freebie’ extras that can’t be found on OTAs. Modern guests will do an awful lot of research before they decide to book, which means they’ll inevitably stumble across your website at some stage.

Give them a reason to book direct.

Wrapping up

We’ve got you thinking, haven’t we?

Grab that extra hour and log into your channel manager. Those buttons, switches and toggles will all still be there, waiting for your input.

Don’t leave your occupancy to chance.

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. We will be happy to walk you through innQuest’s solutions.

For U.S., please call +1 813 288 4900 or email sales@innquest.com.