The hotel industry has shown a lot of resilience in adjusting to a fluid situation over the past 18 months. Occupancy rates likely won’t be what they were pre-Covid for quite a while, but hotels have adapted quite well in meeting new guest expectations. In fact, guests who are choosing to travel are likely doing… (more)
Posts Tagged ‘Guest experience’
Guest Experience: How a cloud PMS will ensure your guests have a better stay
So, you’re still hesitant about making the switch from a traditional system to a Cloud-based hotel PMS? We get it, change is hard. But it’s also necessary in order to keep up with the increasingly competitive and growing hospitality industry. A cloud-based PMS not only provides you with easy and effortless ways to communicate, but it… (more)
How These Three Technologies Can Enhance Your Guest Experience
There aren’t a lot of businesses these days that don’t have some form of automation; from airline ticket counters, to self-checkouts at the grocery store, automation can be considered a blessing and a curse. However, while full automation may reduce operational and staffing costs, in the hotel industry it also eliminates the ability to utilize… (more)
The Right (and Wrong) Way to Message Your Guests On Mobile
When effectively used, mobile messaging allows travelers to effortlessly access and request key information and services, without phoning the hotel concierge, connecting to the hotel website, or rummaging through printed materials.