RMS Cloud Alternatives: 5 Best Hospitality Management Software Options

In this article, we’ll walk through five top RMS Cloud alternatives that handle everything from booking to billing without the usual friction.

RMS Cloud is a well-known cloud-based PMS, but it doesn’t work for every property type or business model. Some hoteliers face issues with group bookings, slow loading pages, confusing menus, and limited payment options. Others report inconsistent support, unreliable reporting, and difficulty handling multiple reservations. If you’ve run into similar problems, switching to a better fit could save you time, money, and daily frustration.

86% of hoteliers say their property management system is the most important system for day-to-day operations, followed by their revenue management system and channel manager. That’s why your PMS needs to match how your property runs in real life, not just on paper. 

 

What should you look for in RMS Cloud alternatives?

If you’re moving away from RMS Cloud, look for hotel property management software alternatives that actually solve the problems you’re tired of working around.  Your system should support your workflows, not slow you down or create more manual work. 

Watch for these key capabilities when evaluating replacements:

• Data accuracy: Avoid systems that store duplicate records or require manual cleanup. Clean data should be the default, not something you constantly fix
• Learning resources: Choose software that comes with actual documentation and video guides. You shouldn’t rely on trial-and-error or support tickets for basic functions
• Payment handling: Make sure you can charge individual deposits without redoing the entire reservation process every time. Also, look for systems with wider credit card compatibility to avoid friction at checkout or payment
• Integration: Pick a solution that actually works with your existing tools without bugs or broken links
• Frictionless online booking: Use a platform that prevents double bookings and syncs inventory properly, especially when managing golf carts, parking, or add-ons
• Better rate control: Confirm that rates calculate correctly across split bookings and that you can assign them to specific segments as needed
• Reporting: Get reporting that actually works for your business model. You should access custom reports quickly without waiting on development cycles

The best RMS Cloud alternatives

Now that you know what to look for in an RMS Cloud alternative, it’s time to find your best option. Let’s start with roomMaster and see how it can make property management faster, easier, and more connected.

1. roomMaster (Best all-in-one hospitality management system)

 

 

If you’re looking for the best hospitality management system, roomMaster provides tools that automate operations and enhance the guest experience. You can easily connect with your guests using simple, automated systems that free you to focus on service and satisfaction. Because roomMaster PMS runs in the cloud, you can lower IT costs and simplify your tech setup.

The system updates automatically, so your team gets new features without extra steps. Every staff member can access the platform from any device with an internet connection. You can speed up the check-in process with the self check-in feature and reduce wait times at the front desk. Your property also gets a branded website where confirmed guests complete registration before arriving at your hotel. Guests confirm their details online within minutes, so they avoid delays and move straight to their room upon arrival.

roomMaster gives you real-time insights through its built-in performance reporter, something RMS Cloud doesn’t offer. You can monitor occupancy, understand guest behavior, and track profitability in one place. When you know how customers spend, you can build targeted packages and improve your offerings.

You also get a built-in direct booking engine as part of the PMS. Save on OTA commissions and increase loyalty when guests book directly through your hotel’s website. With the customizable booking engine, you can control the entire reservation experience and manage all bookings from a single dashboard.

Key features

• Property Management System (PMS): This is the core of the system, managing various aspects of hotel operations, including reservations, guest profiles, and check-in/check-out processes 
• Booking Engine: A customizable online booking platform that allows guests to make reservations directly through the hotel website, reducing reliance on third-party travel agencies 
• Channel Manager: Connect the hotel’s inventory and rates to 300+ online travel agencies (OTAs) and global distribution systems (GDS) to ensure accurate and synchronized availability and pricing with the roomMaster Channel Manager
• Payment processing: Integrate with payment gateways for secure and efficient processing of credit card transactions via roomMaster Payments
• Guest app: Enable guests to do contactless check ins, access rooms with keyless entry, manage bookings, and communicate with your property using mobile devices. Enhance both staff efficiency and guest experience
• Revenue management: Boost your ADR and RevPAR with real-time rate optimization, intelligent yield management, and powerful forecasting to price confidently and maximize profit 

Pros

• Guest experience management: Get features to gather guest feedback, personalize services, and improve overall satisfaction 
• Inventory management: Track and manage room availability to ensure optimal occupancy
• Reporting and analytics: Access 270+ detailed reports on various aspects of hotel performance, including occupancy rates, revenue, and guest satisfaction 
• Integration with third-party systems: Can be integrated with various other hotel software solutions, including CRM systems, accounting software, and marketing automation platforms

Cons

• There is a learning curve involved

Pricing

• Custom pricing

What are real-life users saying about the tool?

“roomMaster has been an invaluable resource to help us manage our 10 luxury rental homes in an upscale private residential community on a lake in the mountains of North Carolina. They have fantastic reports for accounting and reporting, which I frequently have to present to the board for our community. You are even able to create colorful graphs to present the report material! Their customer service has always been top-notch–I never have to wait for a response and they have always been courteous and helpful. I have always had all of my problems (which are rare) solved quickly.”

• Verified HotelTechReport Review

 

 

2. Little Hotelier (Best for small hoteliers)

 

 

Little Hotelier is designed for small hotels, bed & breakfasts, and inns, providing an all-in-one platform that includes front desk management, channel management, direct booking engine, and mobile access. 

Compared to RMS Cloud, it offers seamless integration with over 450 booking channels and supports metasearch platforms, such as Google Hotel Ads. The system also features automated guest communications and payment processing, streamlining operations for smaller establishments.​

Key features

• Increase bookings: Manage reservations through your website or Facebook, connect with 450+ OTAs, and display rates on Google Hotel Ads
• Guest and property management: Control all reservations from a single calendar, automate guest messages, and adjust pricing confidently after comparing competitor rates
• Reservation management: Create, modify, and track all reservations through a clear interface that reduces admin work and saves staff time
• Remote operations: Customize your setup, expand when needed, and keep your property running smoothly regardless of your location

Pros

• Centralized booking calendar: Use one unified calendar to control availability across all channels and prevent double bookings without switching platforms
• Boost operational efficiency: Automate daily tasks, cut down on repetitive processes, and give your team more time to focus on guest experience

Cons

• Accessing the platform sometimes takes longer due to multiple login steps that slow down the sign-in process
• Some users find the invoices to be overly detailed and paper-heavy, often spanning multiple pages for long stays
• Cancellations via OTAs sometimes still show as outstanding charges in the system

Pricing

• Pro: From $109/month

What are real-life users saying about the tool?

“I would like the system to be more accessible and user-friendly. Additionally, marketing efforts should be improved to attract more.”

• Verified Hotel Tech Report Review

 

3. Guesty (Best for Airbnb and short-term rental property management)

 

 

Guesty gives you all the tools you need to run your vacation rental business efficiently. Along with core reservation management features, it also offers tools for payments, reporting, channel management, guest communication, and more to support your day-to-day operations. 

Once connected to your booking channels or channel manager, Guesty pulls all reservations into one centralized multi-calendar. You can view and manage every booking by date, channel, and status in one place. Move, edit, or manually create reservations; apply blocks; and review rates and availability without switching tabs. Guesty also automates guest communication with email and SMS templates. Schedule confirmations, check-in instructions, review requests, and replies triggered by specific guest responses. You can also automate reviews and payment collection.

It’s built-in payment processor supports automatic or manual charges based on your policy. Guesty itemizes fees for clear reporting and lets you send receipts in a few clicks. Guest payment data stays secure, and Stripe integration supports quick, reliable processing, which is ideal for repeat guests.

Key features

• Channel manager: Manage listings across multiple platforms and boost visibility through seamless multi-channel distribution
• Direct bookings: Offer direct booking options, control pricing strategies, and create a frictionless reservation experience from start to finish
• Guesty Accounting: Set up automatic accounting workflows that reduce manual tasks and eliminate human error from bookkeeping
• Listing and channel management: Connect listings to your website or third-party channels like Airbnb, Vrbo, Expedia, and Booking.com through direct integration or RentalsUnited

Pros

• Integrations: Connect Guesty with tools like PriceLabs, Wheelhouse, Breezeway, RemoteLock, and Zapier to handle pricing, housekeeping, and guest experience
• Owner Portal support: Set up special permissions for owners so they can access reports showing occupancy, nights booked, and average nightly rate
• Cloud-based updates: Use the latest version of Guesty at all times, with updates released throughout the year based on user feedback

Cons

• There is a learning curve involved to get hold of all the features
• The platform currently lacks thorough onboarding resources or step-by-step tutorials to navigate the system 
• Their customer support can be a bit unresponsive at times

Pricing

• Lite: $23/month per listing (perfect for 1-3 listings)
• Pro: Custom pricing (perfect for 4-199 listings)
• Enterprise: Custom pricing (perfect for 200+ listings)

What are real-life users saying about the tool?

“Perhaps that the team that they have in the chat online don´t answer many questions, and always they are sending to the “right team”. Perhaps this system is the best for them, but it´s a little bad for the customers who think that with this chat online are going to get the answer to their problems.”

• Verified G2 review

 

4. ResNexus (Best for hospitality and campground needs)

 

 

ResNexus HMS lets you manage your entire hotel or campground from one cloud-based platform with a single login. It includes OTA connections, guest communication, property management, and analytics tools. It offers contactless check-in and smart lock access to give guests more control during arrival and departure. The system supports automated email and SMS marketing so that you can send targeted messages based on guest activity or timing. These include confirmations, reminders, and post-stay communication, helping you build trust and stay top of mind.

You also get built-in reporting and analytics that help you make informed business decisions without relying on guesswork. Access detailed insights on performance, revenue, payments, and customer behavior whenever you need them. If you ever get stuck, you can connect with a hospitality coach who will walk you through solutions and help you use ResNexus more effectively. 

Key features

• ResNexus Booking Engine: Let guests book online with ease using a visually clear and intuitive interface. Show off your property, highlight availability, and promote add-ons like retail items and packages through the sidebar to increase revenue
• Commission-free direct bookings: Accept direct bookings over the phone or through your custom booking engine to boost your overall profit
• ResNexus Door Locks: Offer guests keyless room access with automatic Wi-Fi door locks that pair perfectly with contactless check-in. Cut down on staffing needs while giving guests more freedom in how they access their rooms
• 100+ powerful reports: Pull detailed reports for accounting, marketing, payments, and reservations to understand performance across categories, something that’s unintiuitve in comparison to RMS Cloud

Pros

• Cart abandonment: Recover lost bookings with automated emails triggered when guests leave the booking process unfinished
• Point-of-sale: Sell extra products or services both online and in person to expand your business beyond lodging
• ResNexus Websites: Give your guests a high-quality website that helps them book directly and learn what sets your property apart. Work with the ResNexus web design team to build a custom site tailored to your brand, fully SEO-optimized and ADA-compliant

Cons

• Add more detail and customization options to make the widget more attractive for your website use 
• Some users have experienced delays in getting responses from the customer support team
• The set up process is complex for new users

Pricing

• Custom pricing

What are real-life users saying about the tool?

“We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help – or even a response – when I run into problems. And the problems seem to be more frequent (mostly related to Direct Connect) and I’m left to figure it out in my own.”

• Verified Hotel Tech Report Review

 

5. ThinkReservations (Best for reservation management)

 

 

ThinkReservations PMS gives you a complete hotel management platform that improves your operations and increases your revenue. You can connect with major OTAs like Booking.com, Expedia, and Airbnb to grow your reach and avoid double bookings. 

The system helps your staff work faster with a clean interface and makes your decisions smarter with powerful reports. Use the built-in booking engine to promote upsells and drive more direct revenue without adding extra steps. 

Unlike RMS Cloud, ThinkReservations includes integrated payment processing and provides reliable customer support through every stage of your workflow. You can manage your hotel more quickly and accurately while keeping guests happy and profits high.

Key features

• Access anywhere: Log in from any part of your property to manage reservations, check guest details, and change rates
• Automatic price adjustments: Set dynamic pricing rules that update your rates based on demand, season, or current occupancy
• Night Audit: Complete end-of-day processes with step-by-step tasks and a reliable double-entry accounting system
• Group Reservations: Manage large room blocks and transfer charges between folios without confusion or delays

Pros

• Increase conversions: Use a booking engine that holds guest attention and drives direct bookings from your own website
• Quickly change pricing: Update your rates, promotions, and packages in real time to react fast to changing market demands
• Automation: Use built-in automation to handle confirmations, tasks, and communication without adding manual work
• Customer support: Rely on a dedicated team of hospitality experts who solve problems and offer consistent help when needed

Cons

• Staff the tech team better on weekends to handle urgent issues more quickly
• The platform lacks clarity on how to add custom guest documents, like late arrival welcome letters with room info
• Some users say the budgeting function is not ideal and it is time consuming

Pricing

• Custom pricing

What are real-life users saying about the tool?

“I believe that providing more extensive training resources, such as tutorials or webinars, could help users better understand all features and capabilities of the system. even though it’s not too hard to learn but maybe for some it might be complicated, and a little training will be much easier for them to learn, but for now for us, everything is great.”

• Verified Hotel Tech Report Review

roomMaster vs RMS Cloud: A quick comparison

RMS Cloud packs a wide set of features, but you may find yourself dealing with delays, disorganization, and frequent challenges. The platform often slows down during group bookings and multiple reservations, forcing you to repeat steps due to page refreshes. You may discover duplicate data in charts and encounter challenges with split reservations or incorrect rate calculations. 

Several users also report slow support response times, especially on weekends, and mention that documentation is lacking when you try to solve problems on your own. These gaps not only disrupt your daily operations but also slow down your team and frustrate your guests.

 

In contrast, roomMaster is an all-in-one hotel management platform designed to simplify your operations with clean navigation, reliable performance, and smarter automation. It handles group bookings smoothly, maintains data accuracy, and supports hotel teams with 24/7 live human support. The platform adapts well to both hotels and rental properties, giving you more flexibility without sacrificing control.

 

Having said that, here’s a side-by-side comparison of roomMaster vs RMS Cloud to help you make the right decision:

Feature	roomMaster	RMS Cloud
Ease of Use	Gives you clean navigation with quick access to all modules	Menus often feel cluttered and hard to locate
Support Quality	Over 30+ years in the hospitality industry and fully built-out with 24*7 live support with real humans who understand hotel operations	Verified support tools and processes, achieving the Hotel Tech Report GCSC Support Certification
Group Bookings	Handles group bookings without repeated steps or refresh errors	Struggles with group bookings and forces you to repeat actions
Reservation Management	Manages multiple bookings without crashes or manual re-entry	Centralized reservation system with visibility across all properties
Credit Card Functionality	Accepts a broad range of credit cards without issue via roomMaster Payments	Limits the types of cards you can process
Reporting Tools	Delivers flexible reports with custom filters and batch scheduling via the performance reporter	Provides over 150 types of reports for data-driven decision-making
Rental Property Fit	Adapts to rental home businesses, independent hotel groups, bread and breakfasts and inns as well as hotels	Tailored solutions for various property types, including hotels and resorts, serviced apartments, and more
Automation & Deposits	Lets you apply deposits individually during multi-room bookings	Requires full charges first, then manual application of deposits
Data Quality	Maintains accurate records with built-in checks for duplicates	Ensures data integrity with robust validation mechanisms
System Performance	Runs smoothly during high activity periods and bulk actions	Slows down with group bookings and creates friction for front-desk teams
OTA & Integration Support	Works well with 300+ OTAs and third-party platforms	Integrates with 100s of OTAs and partners for seamless distribution
Pricing for SMBs	Offers plans that work for small and mid-sized properties	Pricing is flexible and tailored to business needs

Choosing the right software for your property

Choosing the right property management system (PMS) for your property has a direct impact on the efficiency of your daily operations, the satisfaction of your guests, and the long-term success of your business. The best RMS Cloud competitors simplifies tasks, supports your team, and adapts to your business needs, helping you grow and thrive in the hospitality industry.

While RMS Cloud may meet basic needs, solutions like roomMaster offer greater reliability, faster support, and robust features built for independent hotels, motels, and inns. So, to make the right decision, evaluate each option based on functionality, ease of use, scalability, and responsiveness of support. The right software should reduce friction, improve decision-making, and help you focus on what matters—your guests.

Start your free demo today and see how it helps your property grow.

FAQs

What is the best RMS Cloud alternative for small hotels?

roomMaster, Little Hotelier, and Guesty offer a simpler interface, faster support, and better pricing for small hotels that don’t need complex enterprise-level features.

How does roomMaster compare to RMS Cloud?

roomMaster delivers smoother multi-reservation handling, better support, flexible reporting, and easier configuration, while RMS Cloud often lags during bookings and feels overcomplicated for smaller teams.

Are there cheaper alternatives to RMS Cloud PMS?

Yes, roomMaster and Guesty are more affordable options that give you essential features without charging high enterprise-level prices.

What is better than RMS Cloud for mid-sized properties?

roomMaster suits mid-sized properties better with its user-friendly layout, scalable pricing, reliable support, and clean booking flow that doesn’t require repetitive steps.

What features should I look for in RMS Cloud competitors?

Focus on fast support, flexible reporting, multi-reservation management, easy deposit handling, clean navigation, and smooth integrations with your existing tools.