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How These Three Technologies Can Enhance Your Guest Experience | best hotel software

How These Three Technologies Can Enhance Your Guest Experience

Online Bookings,Hospitality Trends,Hospitality Technology,Hotel PMS

March 1, 2021

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The Power of the Survey: How to Use Surveys to Keep Guests Coming Back | hotel pms

The Power of the Survey: How to Use Surveys to Keep Guests Coming Back

Hospitality Trends,Hotel PMS

January 19, 2021

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Why You Need A Cloud PMS Right Now _ hotel property management software

Why You Need a Cloud PMS Right Now

Cloud PMS,Hospitality Trends,Hospitality Technology,Hotel PMS,Hotel Management

August 17, 2020

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Top Five Features to Look for in a Channel Manager | hotel pms

Top Five Features to Look for in a Channel Manager

Latest News,Hotel PMS,Hotel Management,Online Bookings

August 13, 2020

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Manage and Streamline Your Rates Directly in roomMaster with Stayfull | hotel pms

Manage and Streamline Your Rates Directly in roomMaster with Stayfull

Hotel PMS,Hotel Management,Online Bookings

March 20, 2020

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What You Need to Know About Ransomware and Your Hotel | webbook

What You Need to Know About Ransomware and Your Hotel

Hotel PMS,Cloud PMS

August 28, 2019

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How Hoteliers Can Combat The Share Economy | best hotel software | channel manager

How Hoteliers Can Combat The Share Economy

Hotel PMS

August 13, 2019

Read More

Top Trends _ best hotel software

Are 2019 Hotel Marketing Trends Knocking It Out of The Park for Your Property?

Hospitality Trends,Hotel PMS

August 1, 2019

Read More

Upselling: Creating A Unique Guest Experience _ pms software

Upselling: Creating A Unique Guest Experience

Hotel Management,Online Bookings,Marketing,Latest News,Data Management,Hospitality Technology,Hotel PMS

July 24, 2019

Read More

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    innQuest Copyright © 2023

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    End of Life Policy

    All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

    Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

    The current Maintenance and roomMaster products life cycle:

    Product End of Support Date End of Life Date
    Version 17 Current Version Current Version
    Version 16 March 31, 2018 May 31, 2017
    Version 15 January 31, 2016 December 31, 2015
    Version 14 July 31, 2013 October 1, 2012
    Version 13 July 31, 2012 October 1, 2011
    Version 12 July 31, 2010 October 1, 2009
    Version 11 December 31, 2009 December 31, 2008
    Version 10 and prior December 31, 2007 December 31, 2007
    roomMaster.net December 31, 2017 December 31, 2015

    

    Upgrading/Updating to a newer version of roomMaster

    Please note these important considerations before upgrading roomMaster:

    • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
    • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
    • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
    • Check your current version by going to Help > About roomMaster.
    • Have all other users close roomMaster.
    • Perform a backup by selecting File > Backup Files.
    • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
    • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
    Installing / Upgrading

    Installing roomMaster for the first time

    Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

    roomMaster can be run stand-alone or by multiple users on a network.

    • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
    • You need to share the roomMaster program directory with full access to all users.
    • Next, you need to create a roomMaster shortcut for each workstation.
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