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roomMaster Anywhere wins 'Trusted Vendor' Award from Crozdesk | hotel cloud pms

roomMaster Anywhere wins ‘Trusted Vendor’ Award from Crozdesk

Latest News,Cloud PMS

June 17, 2021

Read More

Why the Cloud Will Make Your Hotel More Resilient | hotel pms

Why the Cloud Will Make Your Hotel More Resilient

Cloud PMS

May 19, 2021

Read More

4 ways to create a winning room rate strategy for your hotel | hotel booking software

4 ways to create a winning room rate strategy for your hotel

Hospitality Trends,Marketing,Hotel Management,Cloud PMS

April 20, 2021

Read More

Advantages of Cloud Computing for the Hotel Industry | cloud pms

Advantages of Cloud Computing for the Hotel Industry

General,Cloud PMS

April 12, 2021

Read More

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

Hotel PMS,Online Bookings,Cloud PMS

March 26, 2021

Read More

PMS System In 2021

5 Reasons To Change Your PMS System In 2021

General,Hospitality Trends,Hotel PMS,Hotel Management,Cloud PMS

March 25, 2021

Read More

Why You Need A Cloud PMS Right Now _ hotel property management software

Why You Need a Cloud PMS Right Now

Hotel Management,Cloud PMS,Hospitality Trends,Hospitality Technology,Hotel PMS

August 17, 2020

Read More

How to Help Your Team Make the Most of Your New PMS

General,Cloud PMS

June 25, 2020

Read More

How to overcome fears of technological change in the hotel industry | hotel software

How to overcome fears of technological change in the hotel industry

General,Cloud PMS

May 21, 2020

Read More

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    innQuest Copyright © 2023

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    innQuest Copyright © 2023

    End of Life Policy

    All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

    Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

    The current Maintenance and roomMaster products life cycle:

    Product End of Support Date End of Life Date
    Version 17 Current Version Current Version
    Version 16 March 31, 2018 May 31, 2017
    Version 15 January 31, 2016 December 31, 2015
    Version 14 July 31, 2013 October 1, 2012
    Version 13 July 31, 2012 October 1, 2011
    Version 12 July 31, 2010 October 1, 2009
    Version 11 December 31, 2009 December 31, 2008
    Version 10 and prior December 31, 2007 December 31, 2007
    roomMaster.net December 31, 2017 December 31, 2015

    

    Upgrading/Updating to a newer version of roomMaster

    Please note these important considerations before upgrading roomMaster:

    • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
    • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
    • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
    • Check your current version by going to Help > About roomMaster.
    • Have all other users close roomMaster.
    • Perform a backup by selecting File > Backup Files.
    • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
    • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
    Installing / Upgrading

    Installing roomMaster for the first time

    Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

    roomMaster can be run stand-alone or by multiple users on a network.

    • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
    • You need to share the roomMaster program directory with full access to all users.
    • Next, you need to create a roomMaster shortcut for each workstation.
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