• Support
  • Get a Free Demo
logo
  • Products
        • team putting up flag

          All the tools you need to provide an unforgettable guest experience.

          Watch a demo
        • property management icon

          Property Management

          New

          A simple, easy to use cloud PMS for today’s hotelier.

        • channel manager icon

          Channel Manager

          Take your property’s online distribution to the next level.

        • mobile app icon

          Mobile App

          New

          Branded mobile app for check-in/check-out, keyless entry and more.

        • booking engine icon

          Booking Engine

          Boost your direct bookings and avoid high OTA commissions.

        • revenue optimization icon

          Revenue Optimization

          Maximize ADR and RevPAR with cutting edge features.

        • hotel CRM icon

          Hotel CRM

          Engage, gain insight and retain guests throughout the travel cycle.

        • marketplace icon

          Marketplace

          Updated

          Integrated systems to widely increase your efficiency and reduce expenses.

        • payments icon

          Payments

          An end-to-end payment solution that scales to meet your hotel’s needs.

  • Solutions
        • testimonial icon

          InnQuest works with you, to grow and improve our business

          Read our customers Stories
        • independant hotel icon

          Independent Hotels

          Streamline operations and increase revenue.

        • b&b icon

          B&B and Inns

          Simplify daily management tasks so you can better focus on your guests.

        • Management groups icon

          Hotel Groups

          Ensure business continuity at all your properties.

        • resorts icon

          Resorts

          Oversee every aspect of your resort, from lodging to F&B to strategic upselling.

        • management companies icon

          Managanement Companies

          Flexible soliutions for your growing hotel portfolio.

        • parks icon

          Parks

          Track performance of all the properties from anywhere.

  • Pricing
  • Resources
        • Tesimonials icon

          InnQuest works with you, to grow and improve our business

          Watch a demo
        • about icon

          About innQuest

          The global leader for hospitality technology with all-in-one solutions.

        • blog icon

          Newsroom

          All the news and insights you need to manage your property.

        • our customers icon

          Our Customers

          Hoteliers who are driven to offer guests the best possible experience.

        • careers icon

          Careers

          Pursue your passion and work alongside hotel software and services leaders.

        • contact sales icon

          Contact Sales

          Discover how InnQuest can take your property to the next level.

  • Support
  • Get a Free Demo
  • Support
  • Get a Free Demo

innquest newsroom

Innquest Blog & News updates

  • Show all
  • General
  • Hospitality Trends
  • Marketing
  • Latest News
  • Data Management
  • Hospitality Technology
  • Hotel PMS
  • Hotel Management
  • Online Bookings
  • Payment Processing
  • Cloud PMS
Hotel automation

4 Simple Ways to Automate Hotel Management Solutions

General,Hospitality Trends,Hospitality Technology

January 26, 2023

Read More

Direct Bookings

Low on Direct Bookings? Here are five tips to boost bookings all year long

General,Online Bookings

January 23, 2023

Read More

property management

Why You Must Migrate From roomMaster On-Premise To roomMaster Anywhere

General,Payment Processing

January 5, 2023

Read More

guest experience in 2023

How To Elevate Guest Experience In 2023

General,Hospitality Trends,Hotel Management

January 5, 2023

Read More

Important KPIs for the hospitality industry

Important KPIs for the Hospitality Industry – 2023

General

December 21, 2022

Read More

hotel crm system at your hotel

Why a Hotel CRM System is Essential for Your Property

Hospitality Trends,Hospitality Technology,Hotel Management

November 24, 2022

Read More

Inflation is No Deterrent for the Majority of Travellers

General

November 21, 2022

Read More

hotel technology trends

Hotel Technology Trends To Look Out For

General

October 31, 2022

Read More

economic inflation on hospitality indutry

Impact of Inflation on the Hospitality Industry in UK

General,Hotel Management

October 28, 2022

Read More

  • 1
  • 2
  • 3
  • 4
  • …
  • 22

Subscribe to our newsletter

    Products

    • Property Management
    • Channel Manager
    • Booking Engine
    • Integrations
    • Revenue Optimization
    • Payments
    • Mobile App

    Solutions

    • Independent Hotels
    • Hotel Groups
    • Management Companies
    • Bed & Breakfast
    • Parks
    • Resorts

    Company

    • About us
    • Newsroom
    • Our Customers

    Contact Us

    • Contact Sales
    • Contact Support

    Support

    • Make a Payment
    • Training
    • Privacy Policy
    • Terms of Service
    • Software Requirement
    • End of Life Policy
    crozdesk-trusted-vendor-badge softwareSuggest Hoteliers-award
    PCI Compliance

    innQuest Copyright © 2022

    1-813-549-5400

    innQuest Copyright © 2022

    End of Life Policy

    All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

    Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

    The current Maintenance and roomMaster products life cycle:

    Product End of Support Date End of Life Date
    Version 17 Current Version Current Version
    Version 16 March 31, 2018 May 31, 2017
    Version 15 January 31, 2016 December 31, 2015
    Version 14 July 31, 2013 October 1, 2012
    Version 13 July 31, 2012 October 1, 2011
    Version 12 July 31, 2010 October 1, 2009
    Version 11 December 31, 2009 December 31, 2008
    Version 10 and prior December 31, 2007 December 31, 2007
    roomMaster.net December 31, 2017 December 31, 2015

    

    Software Requirements

    Server Minimum Requirements

    Operating System Windows Server 2019/2016/2012
    Processor (CPU) Refer to Microsoft requirements for selected operating system
    Memory (RAM) 4 GB or greater
    Hard Drive 2 drives REQUIRED. Recommended to have 2 physical drives rather than 2 partitions for speed and reliability
    Backup Solution Encrypted cloud storage recommended for secure, offsite backup of database
    UPS (battery backup) Capable of powering server hardware for at least 20 minutes
    Anti-virus software Corporate/small business edition virus software
    Windows 8.1/10 Pro Dedicated Windows 8.1/10 Pro may be used in place of server based operating system with the limited user (10) Sybase database license.

    Workstation Minimum Requirements

    Operating System Windows 10 Pro, Windows 8/8.1 Pro
    Processor (CPU) See Microsoft requirements for selected operating system
    Memory (RAM) 2 GB or greater
    Monitor 17″ flat panel (1024X768 or higher resolution) or larger
    Upgrading/Updating to a newer version of roomMaster

    Please note these important considerations before upgrading roomMaster:

    • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
    • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
    • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
    • Check your current version by going to Help > About roomMaster.
    • Have all other users close roomMaster.
    • Perform a backup by selecting File > Backup Files.
    • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
    • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
    Installing / Upgrading

    Installing roomMaster for the first time

    Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

    roomMaster can be run stand-alone or by multiple users on a network.

    • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
    • You need to share the roomMaster program directory with full access to all users.
    • Next, you need to create a roomMaster shortcut for each workstation.
    Crozdesk Trusted vendor award
    software suggest award
    Hoteliers award

    Book a demo of our award winning hotel software today!

      Privacy Preference Center

      Privacy Preferences