As the old saying goes, what happens in hotel rooms stays in hotel rooms…
Looking after countless guests over the years inevitably leaves hotel employees with some amusing stories over what they’ve encountered in their experiences. Inevitably there are days when all you can do is have a good laugh about it. It’s perfectly normal for a guest to perhaps leave an eyeglass case behind or perhaps a pair of shoes, but what’s one supposed to do when a guest leaves say, an animal or a strange letter behind? Well, we’re going to share some amusing stories addressing that along with some quick tips on how to proceed, other than chuckling of course.
With that in mind, here’s a few of the weird and wacky things guests have forgotten to take with them when checking out, as well as some tips on how independent hotels might cope when faced with a similar situation.
1. Enough potatoes to fill the bath
A few years ago, one guest at a Travelodge reportedly left a vast number of Jersey Royals… in the bath.
This is just one of the many odd objects guests have forgotten to take with them from this particular chain of bargain hotels, but surely one of the hardest to explain; who takes potatoes to a hotel?
If you end up with several hundred kilos of potatoes courtesy of an eccentric, carb-obsessed guest, at least you won’t run out of chips for the restaurant that evening…
2. A love letter to salad
Finding little notes or memos in a hotel room is perfectly normal and it’s been known for guests to accidentally leave their personal diaries behind.
What’s perhaps less normal is the notebook one hotel employee discovered, which was filled not with dates and reminders, but with an 80 page monologue on why salad is so delicious.
If you find a similarly bizarre food-based pamphlet (although, this is surely a one-off), we’d advise getting on the phone to a publisher ASAP, because you might just have a best-selling diet book on your hands.
3. Upside down furniture
This one’s funny in theory, but dealing with the reality might be a bit too much to take for many hoteliers.
A worker at a high end hotel reported that one guest had stuck pieces of furniture to the ceiling of their room, creating a complete inversion of how it would normally look.
An elaborate stag do prank or attempt at modern art? We’ll let you decide.
Ideally, in this situation, you’d take a deep breath to calm yourself, pull up the guest’s booking information on your property management system and give them a call – after taking plenty of photos for social media, obviously.
4. A small horse
Some hotels are happy to allow guests to bring pets with them, but this can have a few unforeseen consequences.
In 2015 a hotel in Scotland was visited by a Shetland pony, known as ‘Pudding’. Cute, yes, but a little unwieldily as a hotel guest.
Perhaps the best way to prepare for an animal event of this nature is to stock up on bales of hay, or when a guest arrives with any pet larger than a dog, just say “nay”. Sorry.
5. A fabric man (no, really)
Hotel guests often create a lot of obstacles for cleaning staff when they make a mess, but what if a customer took the time to construct a man-shaped avatar out of throw pillows, sheets, glasses and the TV remote control?
That’s exactly what happened at one hotel in Azerbaijan as a social media-savvy holidaymaker attempted to go viral with a new craze dubbed the ‘room service challenge’.
If this occurs at your hotel, you could politely ask the guest to stop, or better still, engage in some friendly competition by trying to one-up them each day with your own creations.
In reality you’ll probably never want to discover an abandoned horse in one of your hotel rooms, or the furniture stuck to the ceiling. But, clearly, it happens.
What’s the weirdest thing you’ve found left in your hotel? Let us know in the comments section, below!
InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMS, Channel Manager, Hotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.
Call us today on +44 (0) 33 0100 1090, or email us at email@example.com. We will be happy to walk you through innQuest’s solutions.
For US, please call +1 813 288 4900 or email firstname.lastname@example.org.