Originally, hoteliers were not dealing with online bookings.
They were collecting very limited information such as a name, residence, room and time of arrival because the majority of their clientele were walk-in guests. But increasingly dynamic innovations and new technologies have changed the way hoteliers run their business and interact with their clientele. Online bookings started to gain traction, making hotel property management systems vital for hoteliers striving to boost their revenues. A younger generation of hoteliers together with new expectations and consolidation activity are all driving new technology adoption, especially via the property management system.
New expectations in the industry
In today’s fast-paced hospitality landscape hotel daily operations and processes are getting more complicated within the hotel workflow and often take too much time to complete. Transparent communication between different hotel departments is highly essential. They need to work in sync to serve guests optimally. Hospitality management software systems are programmed to avoid double bookings and over bookings.
One of the best features is the task automation; they also help prevent errors when front desk staff are inputting important customer data like name, passport details, and card numbers.
Benefits of cloud based property management systems
Implementing a hotel property management solution helps to reduce time spent on tedious tasks, allowing hoteliers to focus on the bigger picture – delivering a better guest experience. More than any other software you use, a hotel management system will touch every department at your property from the front desk, revenue management, housekeeping, etc…
If you pick the right solution, you can make significant time savings across almost every area of your business, also boosting your staff’s productivity and satisfaction. This is literally a real time monitoring, If your hotel business operates year-round, requires a 24-hour commitment or you’re a hotelier striving to better control your businesses, property management systems provide great possibilities of flexible remote access from anywhere and at any time. That means a hotel owner or manager can monitor the status of each booking, adjust or change rates, and review performance results whenever and wherever.
Get to know your guests
Analyzing your customer base is also going to be very easy and that too is very important to know well about your customers. The General Manager and Marketing Managers can keep track of the different types of visitors, with key demographic breakdowns such as age, gender and nationality. This data allows you to make informed decisions on your marketing strategy and increase the long-term revenue trends of your business.
The many benefits of a hotel management system could help you grow your business in a short amount of time. If you’re not currently using the right solution, migrating to a more modern software could help you see big improvement almost immediately. This can have lasting benefits that extend beyond the day-to-day usage of the system – it can also encourage a mindset shift and transform the way you and your team works.
InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMS, Channel Manager, Hotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.
Call us today at 1.813.288.4900, or email us at firstname.lastname@example.org. For UK, reach us at 44 (0) 33 0100 – 1090 . We will be happy to walk you through InnQuest’s solutions.