Author Archives: Stefano Mocella

Al Fresco In April: Ways To Take Advantage Of Outdoor Bookings

Al Fresco In April: Ways To Take Advantage Of Outdoor Bookings

The hospitality industry has certainly been one of the hardest hit by the pandemic, but it looks like hope is back on the menu.

As part of his roadmap out of lockdown, Prime Minister Boris Johnson announced that hospitality venues will be able to start offering outdoor al fresco services again from April 12. With indoor hospitality hopefully following soon afterwards on May 1.

While everyone is eagerly looking forward to drinking in beer gardens and dining on rooftop terraces again, hoteliers and publicans should use this time wisely to ensure their venue is adequately prepared.

With that in mind, we’ve created this post-COVID post to help hospitality businesses survive until they get back on their feet.

Market Your Venue Effectively

Reopening your venue in any capacity is great news, so make everyone knows what to expect when it happens. Remember that guest engagement is important. So make the most of social media by using all of your channels to announce your return to business. Use social media to update consumers with all the details that they need to know, such as outlining any special offers and explaining how restrictions work.

With so many in the hospitality industry opening up at once, effectively marketing yours is essential to success.

So, make sure to align your marketing by updating websites and all social media channels, because your online presence should always be totally consistent across all platforms. You can also engage with your existing customer database via email marketing, or even try to attract new business by advertising in your local area.

Check Stock & Revamp Menus

A stocktake will most likely be a priority for many venues, especially those which have had no choice but to shut down completely.

Remember too that not only does a good PMS track your inventory for you, but can also help with reopening during this time. Since you’ll be operating at a limited capacity with fewer staff than normal for a while, it makes good sense to trim down your menu for the moment. With less options on the menu, you can have more quality-made and authentic meals.

Not only will a smaller and more manageable menu makes it easier for everyone, but menu reinvention can also change the long-term performance of a venue. So start by offering core comfort foods as a priority, and concentrate on maximising profitability by adding your historical best-sellers and high-margin meals.

Prioritise Your Loyal Customers

If you already have a loyalty program, make sure to treat members as a priority.

If you don’t have a loyalty program, you can think of your followers on social media as having loyalty membership until you create one. Because loyalty equals trust. If these customers already trust your brand, are familiar with your offerings, and happy with your service, then they’ll be the most likely people to make a booking or visit your venue during this time.

Contact your loyalty members and encourage them to make a dinner reservation or to book for lunch with exclusive offers. Entice them with new meal and drink promotions, or simply offer a discount for their next visit.

Offering these price reductions may seem counterintuitive right now, but by rewarding your repeat customers will actually prompt them to keep coming back, spend more money, and invite their friends as well next time.

Food for Thought

Just because something has always been done a certain way, it doesn’t mean it’s the most effective way of doing it.

So instead of aiming for business as usual during the recovery period, you can use this opportunity to leverage the situation by updating procedures and streamlining operations. By finding new innovations during this new normal, you’ll end up creating the *next* normal.

With some careful planning and a little foresight, you’ll make sure that your venue operates better than ever in the post-COVID future.

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management softwareroomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.  

Call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. We will be happy to walk you through InnQuest’s solutions.  

For US, please call +1 813 288 4900 or email sales@innquest.com.

We didn’t stop during lockdown: How InnQuest has prepared for UK hospitality’s relaunch

We didn’t stop during lockdown: How InnQuest has prepared for UK hospitality’s relaunch

It’s been a frustrating few months for the hospitality industry. As the UK entered a lockdown in late 2020, there was very little indication of when the industry would be able to start trading again. 

In February, the government finally unveiled their road map out of lockdown, giving hoteliers and industry professionals an idea of what to expect once restrictions ease. In fact, since the PM’s announcement, roomMaster Anywhere has seen a whopping 566% increase in guest bookings. 

InnQuest knows that hoteliers need to be equipped with as many tools and resources as possible in order to bounce back quickly.

That’s exactly what we focus on.  

DOWNLOAD OUR FREE RE-OPENING CHECKLIST

Here’s what the InnQuest team has been up to during lockdown:  

We’ve been busy investing  

Over the last couple of years, we’ve been expanding our operations, team and investments into new technologies to better serve the industry 

Here’s a recap of what investments we have made:

– we’ve added several roles to our development team

– we’ve also invested in our support operation and staff. In fact, we have tripled our support staff to address the needs of our customers; and 

– we’ve aligned our accounting systems to improve customer service and the ability to access and pay invoices easily. 

Our development team is gearing you up for a quick recovery 

Our development team has been hard at work on roomMaster Anywhere to ensure that our clients have the best tools at their disposal. We want to help you have a quick recovery and be ready to handle the increased volume of bookings expected through much of the spring and summer.  

Here’s what we’ve been working on: 

– Backend Performance Enhancements to increase performance. 

– Additional functionality added to be able to display and booking by room type. 

– A full booking chart overhaul to improve usability and increase efficiencies. 

– Booking inquiry enhancement that includes mobile compatibility.

We have plenty more on the way, including:

– Brand new feature- Group Blocks!

– Housekeeping hub update, include mobile compatibility

– Mobile compatibility for arrivals, departures, check-in/check-out 

– New channel manager from roomMaster Anywhere; Stayfull 

– New accounting integration for QuickBooks and MYOB

– Auto Advance Deposit feature for all bookings.

We’re far from done! 

Our development team will continue working hard to ensure your hotel PMS is optimised for peak performance, and enjoy a successful recovery post-lockdown.  

Are you ready to welcome guests back? 

Remember that InnQuest is here to help you every step of the way. If you need any assistance as you reopen, just reach out to your account manager. 

You can also call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. 

DOWNLOAD OUR FREE RE-OPENING CHECKLIST

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

PELICAN BAY RESORTS PROFILE  

Located on beautiful Aransas Bay in Rockport-Fulton, TX, Pelican Bay Resort is very popular with its guests because of its New England-style cottages, poolside mini-suites and accommodations in the Lodge, nestled among mature, shady oaks. Families in particular, enjoy the safe, quiet atmosphere, the property’s fishing pier and other local amenities near the Gulf of Mexico.  

Jessee Pilgrim and her husband, Jordan, are the resorts co-owners. It’s been a family run resort since its inception, as Jessee took over the business when her parents decided to retire.  

They and the staff also welcome families seeking the perfect setting for weddings and reunions and businesses for meetings and retreats. Due to their many years in the area, the staff knows the best local attractions and waterborne activities and can book any of the many packages for guests.  

Property Management Challenges  

The owners originally chose InnQuest’s roomMaster hotel PMS because they wanted to partner with a proactive company that was continually developing new features and modules to enable independent hoteliers to leverage new technology to remain competitive. When Jessee took over the company, she decided to keep using roomMaster for its user-friendliness.  

The Pilgrims and their entire staff rely on roomMaster to help manage the property’s day-to-day operations, store important business data and ensure guests receive the best customer service.  

One of the property’s main issues was the fact that Pelican Bay had no online presence. 

“We were not bookable online at all,” Jessee recalls.  

The foresight of partnering with InnQuest was clear when Hurricane Harvey swept across southeastern Texas, requiring an unexpected and rapid evacuation of the property and the physical removal of office equipment, paper reservations and all other business records in order to preserve them.  

The damage from the hurricane was such that extensive rebuilding of the property was necessary, forcing Mrs. Pilgrim to work temporarily off-premise for 2 to 3 months. 

“Being hit by the Hurricane made us realize how vulnerable our data was, and how critical that data is to the success of our business. Migrating to roomMaster’s cloud solution was the logical decision.” Jessee Pilgrim, co-owner 

“Being hit by the Hurricane made us realize how vulnerable our data was and how critical that data is to the success of our business. Migrating to the roomMaster cloud solution was the logical decision as part of the rebuilding of our property, so we’re able to protect our entire business operations, including our valuable data.” Jessee Pilgrim, co-owner.

InnQuest Solutions 

Rebuilding the property after Hurricane Harvey was a wake-up call for the Pilgrims. They realized their entire business was vulnerable to natural and other potential disasters. Having their roomMaster PMS on-premise meant that critical customer data was also at risk, which led them to migrate to InnQuest’s cloud-based roomMaster PMS solution.  

They had previously added InnQuest’s WebBook online booking module and InnQuest Payments credit card system just prior to Hurricane Harvey. Moving to the cloud-based version of roomMaster meant they’d no longer have to worry about managing software updates, as they now had access to the latest roomMaster’s PMS features.  

SOLUTIONS AND BEST-PRACTICES OUTCOMES 

As an independent hotelier, Mrs. Pilgrim must wear many hats, so having a cloud-based PMS system allows her to work from anywhere, anytime. In addition, roomMaster and its other features are upgraded automatically, saving Mrs. Pilgrim and her staff from having to perform manual upgrades freeing up more time to focus on enhancing the guest experience.  

InnQuest also provided Pelican Bay with other hospitality centric applications. Previously, the booking engines were not included and each booking engine they used charged a monthly fee plus an additional fee per booking.  

By taking advantage of the Stayfull Channel manager, it gave Pelican Bay Resort a direct connection to Online Travel Agents (OTAs) helping to boost their occupancy rate and save money on third party booking fees. 

“I was having trouble managing my rates on all the different platforms,” she said. “Since we’ve added Stayfull it’s made my job much easier.” 

Friendly Support 

Jessee’s favorite part about working with InnQuest is the personable support team. With her speaking to familiar voices when she has an issue, she feels she gets better service, due to InnQuest’s tight-knit team.  

“They already kind of know what challenges I’m facing, and they’re always listening to what my problem is and trying to help me solve it, whether it be a technical issue or just helping me use the program better. 

Jessee says above all in what sets InnQuest apart from the rest is their dedicated customer service. 

“From my sales rep to tech support, I never have to worry about getting the support I need. If they say they’ll call me, they’ll keep their word.  

Being on roomMaster Cloud has simplified the entire process for Jessee to keep her property running smoothly, with streamlined support from her reps at InnQuest. 

“My favorite part of working with the technical support experts at InnQuest is their ability to access my system remotely, so I can receive help almost immediately and 99% of the time, they resolve the problem.”

essee Pilgrim, co-owner

About InnQuest 

 InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property operations. InnQuest and its many hotel management products, including roomMaster, have evolved with guests’ expectations and the available technologies to serve them better. Today, InnQuest provides first-class hospitality technology to more than 5,500 properties in 100 countries, including the United States, Canada, Australia and the United Kingdom. 

5 Reasons To Change Your PMS System In 2021

5 Reasons To Change Your PMS System In 2021

It’s finally happening.  

The hospitality industry is finally set to bounce back following a seemingly never-ending lockdown. Now that the industry is heading for its recovery phase, it’s time to reassess the tools you’ve used to run your operation – and see if you can do better. 

If your PMS had already been showing signs of weakness pre-Covid, it’ll only get increasingly out of step with today’s new guest expectations.  

Holiday bookings surged in the UK following the unveiling of the country’s roadmap out of lockdown. With the increase in demand, along with the increasing expectations, hoteliers need to be ready. 

Here’s five key reasons that you need to change your hotel PMS.

1. Your staff are frustrated with your current PMS

Sometimes, the opinions of your staff are all you need to evaluate your PMS. Are your staff complaining about the system crashing when they click on the arrivals list? What about having to do a complicated turnaround to place a deposit on a future booking? 

If members of the team are continually voicing displeasure using the PMS, don’t assume it’s because they’re using it incorrectly or need training. While that might be the case, there could be something much worse at play. 

Speak to the team and find out what it is that frustrates them the most about the PMS.  

2. You’re still updating OTA sites manually 

Managing relationships with OTAs has become even more crucial for hoteliers. According to a Google study, 52% of travellers will visit your hotel’s website after seeing you on an OTA.  

In addition to that, Expedia released a study saying travellers are 57% more likely to book a stay via an OTA than they were pre-Covid.  

In this age of the hospitality industry, there’s absolutely no reason at all to update OTAs with rates and availability manually.  

Your PMS should connect directly to the likes of Booking.com and Expedia and do all of the hard work when it comes to ensuring every website knows how many rooms you have free and what your latest rates are.  

It should sort out the incoming bookings for you, too, thus removing any chance of the dreaded double booking. 

If it doesn’t do any of this, you need to find a hotel PMS with a brilliant channel manager. 

3. You’re not seamlessly connected to your POS System 

How many times in the past have guests complained about their room bill or queried certain items on it? And how often are those transactions related to your F&B operation? 

Chances are, this is because you’ve been manually transferring charges from the F&B side of the business to room accounts. Did you know there’s a much better way of doing this that pretty much eradicates human error? 

A modern PMS should be able to connect to a host of POS systems. In doing so, it’ll enable bar and restaurant staff to automatically post food and drink bills to room accounts. Some will even transfer across the POS sales data into your main PMS accounts reports! This will increase your hotel upselling opportunities and ensure you maximise revenue on every guest’s stay. 

Imagine that… 

4. You’ve had trouble getting guests back 

Tempting guests to return to your hotel isn’t easy, even if they had a brilliant stay with you the first time around. 

In order to build great relationships with your customers that result in plenty of return bookings, you need to nurture them with email marketing and personalised guest correspondence. 

Can your hotel PMS send pre- and post-stay emails and SMS messages automatically? Are you able to export a list of customers that can then be imported into a modern email marketing tool? 

More importantly: are you making it easy to book directly on your website? 

If the answer is “no” to any of those questions, it’s time to get a new PMS – it’s that important. 

5. You’re falling behind competitors 

Your competitors’ room prices seem to flex more than yours and, as a result, they appear to know the secret sauce that draws in more guests. What gives? 

Why can’t you do the same? And why do you never really know what level to set your room prices at? 

The answer likely is that your competitors are using modern PMSs that enable them to flex rates strategically based on market conditions (which are unprecedented at the moment) and work from actionable, insightful data about past performance. 

Do you really want to be lagging because your system is no longer up to scratch?  

Wrapping up 

There is a silver lining to all this. Property management systems no longer cost an arm and a leg. Well, some do, but choose the right one and you’ll pay a manageable monthly fee that enables every staff member to use the system no matter where they are or what device they have on hand. Choosing the right one will also play a critical role in your hotel’s campaign to rebound in a post-Covid world. 

Is it time you replaced your PMS? 

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between. 

Call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. We will be happy to walk you through InnQuest’s solutions. 

For US, please call +1 813 288 4900 or email sales@innquest.com. 

Is your mobile-unfriendly booking engine costing you bookings?

Is your mobile-unfriendly booking engine costing you bookings?

There’s no doubt that smartphones have brought more and more convenience to our lives. Think of all the things we do from our smartphones: Play games, watch movies, listen to music, book flights, even make hotel reservations. On any given day, you can look around and see people intently staring at their mobile devices; in restaurants, on the train, in traffic, or while sitting at the family dinner table.

In fact, mobile technology for hoteliers has advanced so much in the past decade, there is an entire generation that doesn’t even know what a travel agent is. Imagine if you will, how important mobile reservations will be in the future: While we hate to think about it – the future is here! The question then; is your property ready for mobile bookings?

By the numbers

According to a study by Medium.com  “91% of all Americans believe that their smartphone is very important, even citing that for 60% of the population, it is more important than daily coffee”. Millennials even believe that their smartphones are 93% more important than using deodorant or a toothbrush daily. Ick! But think about it: We can pretty much avoid any stinky situation with the push of a few buttons.

According to Criteo’s Summer Travel Report, consumers have shifted their last-minute bookings to a mobile platform: up to 70% of last-minute bookings originated from a mobile device last summer. In fact, conversion rates are even higher, with almost 80% of people who are looking at your property from their mobile device also booking there. Kind of makes you wonder: How mobile-friendly is my booking engine? If your booking engine lacks mobile-friendliness, you should consider updating it immediately. Here are some ideas to get you started on your mission to increase mobile bookings.

Website design

Mobile booking engines can be built in two ways: Responsive and Optimized. A responsive booking engine responds to the device used to view it. Responsive booking engine pages load differently depending on the mobile device. Optimized mobile booking engines have a completely different look and feel than that of the property’s desktop booking engine by providing your guests with mobile-friendly images, continuous property branding, and responsive links. If you have the budget, optimizing your booking engine could greatly increase your guests’ experience over what desktop guests see. Neither responsive or optimized is preferred over the other, it is simply dependent on your preference.

Whether you choose a responsive design, or an optimized design for your booking engine, it’s important to remember these key points:

  • Create content that is the correct size to fit on a mobile screen. Smartphone users don’t want to scroll back and forth to experience the beauty of your property.
  • Create links or buttons on your page that function properly, and are spaced equally, allowing guests to maneuver easily without clicking the wrong link.
  • Provide hyperlinks to your property’s phone number so guests can easily dial without memorizing your number.
  • Be sure to display your address, so when guests are driving to your property, they can easily navigate with Waze, Google Maps, or Siri.

InnQuest’s WebBook

InnQuest heavily considered the impact of mobile bookings, when designing the WebBook Booking Engine. The design of WebBook had 3 goals: 1) Help our clients increase conversions 2) The booking engine must be easy to setup and manage [without hiring third party IT Professionals or costly web designers] 3) The booking engine must be mobile ready. WebBook meets these goals! Contact us today to start a conversation on lean how we can help you capture more online bookings.

Wrapping up

Obviously, the goal here is to create a mobile booking engine that guests are driven to, and they want to use. So, don’t be afraid to use call to action buttons everywhere on your booking engine; after all, call to action buttons make it easier to reap big conversion rates. Whether you take advantage of these mobile-friendly booking engine tips or not, one thing is for certain: Travelers are always looking for ways to make their travel arrangements on-the-go, and you don’t want to get left in the trail of smartphone dust.

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management softwareroomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. We will be happy to walk you through innQuest’s solutions.

Short domestic stays in leisure market driving bookings in the UK

Short domestic stays in leisure market driving bookings in the UK

New data suggests short stays will lead industry recovery in the UK 

As the UK is in the throes of a month-long ‘leisure’ lockdown, there is some encouraging news as far as what’s in store for the industry. Knight Frank recently share some data suggesting that the short-stay leisure market is expected to emerge as a catalyst for the hotel industry’s recovery.  

When restrictions do loosen up again, leisure travellers are expected to resume with their getaway plans within the UK, as we saw in the summer. In the absence of international travel, the desire to travel domestically remains very high and will be key in getting through the winter. 

Karen Callahan, head of hotel valuations at Knight Frank, said: “Whilst the COVID-19 pandemic is having an unprecedented impact on the UK hotel market, it is also accelerating the growth in demand for both experience-led hospitality and the health and wellness sector.” 

While discussing the data and the rolling restrictions expected to continue well into 2021, Callahan reiterated that hotels will have to remain adaptive to the market landscape. 

“We predict that the UK staycation market will remain robust in 2021, as continued restrictions, confidence to travel and forward planning remains dependent on the control of the on-going pandemic. This will be crucial for the UK hotel sector’s recovery, which will be led by the short-stay, leisure market.”   

Start preparing now  

While the UK’s current restrictions will remain in place through early December, there are steps hoteliers can take now to ensure bookings begin pouring in when guests are ready to plan their getaways. Remaining in communication with your audience is a great way to do so – what are you offering in a short-term stay? Are you providing a solid work space for workationersAny extra incentives to book mid-week? The hunger is there for leisure travellers to get back out there; make sure your property emerges as an easy choice for them.

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management softwareroomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between. 

Call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. We will be happy to walk you through innQuest’s solutions. 

For US, please call +1 813 288 4900 or email sales@innquest.com.

Stayfull users supplied with GDS via ResNet World

Stayfull users supplied with GDS via ResNet World

GDS opens the door to wider exposure, leading to more bookings 

With a world class channel manager like Stayfull in its product suite, it was vital for InnQuest to ensure its users were provided with seamless connectivity to the GDS. That’s exactly what’s been accomplished thanks to InnQuest’s partnership with ResNet World, a Sabre Hospitality (Synyxis) global partner based in Duabi, UAE. ResNet World provides next generation GDS connectivity to independent hotels and groups in over 50 countries, with office in Dubai, India, Oceania and the United States.

What is the GDS?

The GDS (Global Distribution System) is a huge network dedicated to providing travel industry professionals with a wide choice of hotels and travel packages. 

The GDS has traditionally been a tool for large hotels and big chains, as it was cumbersome, expensive and required a lot of time and resources to be used effectively. 

Thankfully, things have changed thanks to integration partners like ResNet World. Now, the GDS is a tool that can be used effectively by independent hotels, who don’t have the benefit of specialty teams to remain solely focused on the GDS. With ResNet World, independent hotels now have their own resource to provide an more level playing field with larger brands. 

Why is the GDS an important channel?

The GDS attracts unique bookers, as there is a large segment of potential guests who book directly through the GDS itself, rather than using OTAs or booking directly through a website. There is a significant advantage in attracting more corporate bookings through the GDS, as 80% of the market is corporate driven. This gives smaller hotels an incredible opportunity to reach more corporate guests outside of their regular sales efforts. While the leisure sector only accounts for 20% of the overall GDS market, it remains an important source of income for properties typically catering to leisure travelers and who want to be as visible on the channel as possible.

Another advantage with the GDS is that it carries fewer restrictions than an OTA as far as rate parity and availability compared to a hotel’s direct channel. This gives hoteliers the freedom to ‘yield manage’ the channel and maximize average daily rates. The GDS also tends to provide higher ADRs to hotels than any other channel. It continues to grow every year, with more companies looking for ways to consolidate and streamline their corporate travel needs.

Wrapping Up

Sabre Hospitality has utilized ResNet World to provide independent hotels with the levels of customer support necessary to compete with large chains and groups. By using this valuable tool, independent hotels now have a resource to make their presence felt in the GDS market.

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMS, Channel Manager, Hotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. We will be happy to walk you through innQuest’s solutions.

BookingSuite to discontinue WebDirect, BookingButton and RateIntelligence as hoteliers search for booking engines

BookingSuite to discontinue WebDirect, BookingButton and RateIntelligence as hoteliers search for booking engines

Hoteliers were taken aback earlier this year when Booking.com, a world renowned online travel agency for lodging reservations, announced that BookingSuite, one of their units, would be discontinuing WebDirect, BookingButton and RateIntelligence. All three platforms will be discontinued, effective November 30th, 2020. 

That leaves hotels with just a couple more months to find a suitable replacement and ensure they don’t miss a beat with regards to garnering direct bookings, managing rates or ensuring they have a secure, seamless booking engine for potential guests. BookingSuite has offered third party hospitality apps for hoteliers for the past five years, and those who have used the platform for several years will be looking for suitable replacements that offer flexibility, affordability and are easy to use.

Hoteliers can bounce back quickly with a suitable replacement

Fortunately for hotels finding themselves in a tough spot, InnQuest Software has been at the forefront of hotel booking solutions for decades. In fact, InnQuest’s booking engine WebBook, is an industry leader in direct booking technology, offering users a modern and user-friendly design. It was built with both user and guest experience in mind. Built for InnQuest’s flagship PMS, roomMaster, WebBook is the perfect BookingSuite replacement.

Key Benefits

– Most affordable solution on the market.

– Rich integration to the roomMaster PMS, whether cloud or server based.

Automatic rate and inventory updates, including yield rate modification.

– Hosted solution, handled by InnQuest 

– Highly customizable for any hotel website, with seamless integration using the booking widget

– Integration to TripTease, to build trust and increase conversions by displaying price comparison information

– Integration to Flip.to, enabling guests to advocate for hotels by sharing their experience on social media.

Keep operations smooth

Hotels will want to spend the next few months focusing on closing out the year on a strong note and gaining crucial traction throughout the holiday season. With WebBook, hotels can give their direct booking a boost and avoid paying OTA fees which will dip into their year-end profits. With WebBook, hotels can set automatic rate and inventory updates including yield rate information, with full support for group blocks. They can also build dynamic packages for their guests with addons, ensuring they maximize every potential dollar from a booking.

Learn more

The InnQuest sales team is eager to keep hoteliers on a path to profits, which is why WebBook remains affordable without holding back on functionality and integrations. To learn more about WebBook and how it can drive more direct bookings to your property, reach out to our sales team at sales@innquest.com, or contact us here.

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMS, Channel Manager, Hotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. We will be happy to walk you through innQuest’s solutions.

Simple ways for hotels to upsell to guests

Simple ways for hotels to upsell to guests

While the hotel industry has shown some signs of recovery coming off the end of summer, it is indeed still a challenging time for the industry. Occupancy rates likely won’t be what they were pre-Covid for quite a while, but that doesn’t mean marketing efforts need to stop. In fact, guests who are still traveling will need to be assured by hotels that their safety is a top concern and every effort is being made for a safe stay.

One positive that may come from lower occupancy rates is that hotels will be able to put an increased emphasis on guest experience for current occupants.

Upselling to current guests is crucial

As hotels attempt to recoup some lost revenue, upselling gains an even greater importance. Hotels can use a range of different services or features to upsell to their guests. In the current times, hotels will have to get a little creative in determining where they can upsell to guests. 

With effective guest communication, upselling doesn’t have to be limited to pre-check in. Opportunities to upsell can be found throughout a guest’s stay with the right tools and hotelier instincts.

Where can you upsell?

Room upgrades: This is a tried and tested way of boosting revenue with each guest stay. It also requires minimal effort with a proper online booking engine. Guests who book a standard room may be inclined to book a more luxurious room if they see an offer at a discounted rate. Tools like UpsellGuru can automate much of this process and boost your bottom line with little effort.

Food and beverage: If your property offers a food and beverage program, let guests know that they won’t have to go far to enjoy a good meal or unwind with a tasty beverage. You can encourage guests to begin their stay with a drink at the bar, or snack delivered to their room. 

Putting your best foot forward and presenting them with the options you offer can instantly boost revenue when they book with you, and may encourage guests to enjoy your f&b options more often throughout their stay.

Activities: When collecting guest data, keeping a record of their preferred activities could lead to more upsells for current and future stays. Check with other businesses in your area to see where you can cross-promote. For example, if there is a winery near your property, see if they would offer a discount on a wine tasting through a referral from your hotel.

Wrapping Up:

Upselling isn’t just about boosting revenue, but also ensuring that hotels are delivering the best possible guest experience. Gathering data on guests can ensure that every stay at your hotel is specialized for their specific needs, which will in turn increase the chances of return bookings.

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InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management softwareroomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. We will be happy to walk you through innQuest’s solutions.

For US, please call +1 813 288 4900 or email sales@innquest.com.