Author Archives: Stefano Mocella

roomMaster Anywhere wins ‘Trusted Vendor’ Award from Crozdesk

roomMaster Anywhere wins ‘Trusted Vendor’ Award from Crozdesk

It is with great pleasure that we announce roomMaster Anywhere, InnQuest’s simple and easy to use Cloud PMS system, has won a Trusted Vendor Award for 2021 by Crozdesk – one of the most advanced business software discovery platforms available.  

The Crozdesk Trusted Vendor badge is awarded to vendors with a high market presence or market share and is a significant accolade to achieve. Crozdesk has helped buyers find and compare thousands of software products from over 300 categories. Given their stellar reputation and trust among buyers, we’re honored to receive their stamp of approval as a Trusted Vendor. 

This achievement is a great testament to roomMaster Anywhere’s continued success, and is reflective of its impressive quality performance.  

We are proud to share this exciting news and it is because of the combined efforts of you all that we have achieved this success. With InnQuest’s team being comprised of hotel and hospitality experts, our software is built with the user experience and needs of hoteliers in mind, to make sure hotels have the tools they need to succeed in a challenging business.

We would like to take this opportunity to thank you, our clients for working with our team to ensure our products are the best they can be. 

We’d also like to thank Crozdesk for their continuous recognition and support. We will continue to seek ways to improve our services and do our part to help your business reach its full potential.  

___

InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. For UK, reach us at 44 (0) 33 0100 – 1090 . We will be happy to walk you through InnQuest’s solutions.

Why your website needs to go mobile right now

Why your website needs to go mobile right now

Over the past decade, smartphones have revolutionized our lives and have become completely interconnected into our everyday routines, so much so that we barely even notice them at times.  

From connecting with friends to shopping online, taking photographs or planning and booking a vacation, the opportunities are endless.  

It’s because of this significance that hoteliers have slowly caught on and begun to see the value in going mobile. In fact, all signs point to mobile becoming the majority shareholder of all online bookings in the near future.  

So, why is going mobile important?  

Let’s start with some statistics. Did you know that more than 70% of consumers who own a smartphone have used it to research travel? Or that more than 46% of travelers make their booking decision while researching with a mobile device? How about the fact that more than 20% of all visits to U.S. travel sites come from mobile devices?  

The proof is in the user statistics, yet hotels are reluctant to spend money on shifting their marketing to suit mobile devices, which is creating a cycle of lost revenue for hotels.  

Prioritize consumers’ needs 

Booking a vacation is meant to be as easy, and as stress free as possible – which is why mobile optimization must be treated as a priority.  

People are goal oriented and want their experience to be as seamless as possible, with no confusion taking up their time. Consumers using a hotel website that isn’t optimized for mobile devices causes an unnecessary number of issues like small, hard-to-read text which forces users to zoom in and out, or having to scroll down pages to find what they’re looking for because the page just doesn’t fit the screen.  

Why is this something you should be concerned by? As mentioned, consumers are goal oriented. If they are unable to find what they’re looking for or are met with confusion on how to access the areas of the site they deem relevant, they will simply click off and won’t bother with the hassle of continuing their search. You will lose their business before you ever had it, and definitely won’t be getting any future referrals.  

Mobile technology shouldn’t be intimidating 

It’s time to redesign your website to be optimized for mobile and understand all the things travelers want from a mobile browsing experience. Invest in one website that can adapt to all devices and suits the needs of your consumers – you won’t regret it! 

A great place to start would be by checking out roomMaster Anywhere and its expert mobile responsiveness when it comes to online booking. By offering a guest-centric design, potential guests are offered the best booking journey possible.

___

InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. For UK, reach us at 44 (0) 33 0100 – 1090 . We will be happy to walk you through InnQuest’s solutions.

Location, location, location: How to use destination marketing to boost occupancy

Location, location, location: How to use destination marketing to boost occupancy

 

Take your marketing to a new level!  

It’s easy to get caught up on focusing your efforts into making your hotel unique and offering something different to entice guests and increase booking numbers.  

Obviously, those efforts are important, however the greatest influence on booking numbers is due to location – thusdestination promotion is key 

The goal is to promote your location as superior to alternatives in the area, highlighting why it may be more desirable and defining the unique selling points, emphasizing that your hotel is the gateway to an amazing destination.  

By implementing some effort into destination marketing, you can help your hotel in a big way. Guests will be more inclined to flock to your hotel if you’ve made the effort to help them maximize their trip.  

Once you’ve made this effort, and if guests enjoy your suggestions, there is a great chance that they will return.  

Follow along for ideas on how to help promote your independent hotel based on the incredible attractions in the surrounding area.   

Use social media to your advantage!  

While hiring a mainstream influencer to promote your hotel via social media may not always be practical, social media is a natural marketing and branding tool, and is invaluable for promotion.  

Getting your guests involved to enhance your traction online is a great idea and is actually quite simple.  

Be strategic with popular hashtags and encourage customers to share their snaps and videos during their stay 

You also want to optimize your Instagram content for the Explore page by using strong, stand out images of the area with a clear visual aesthetic.  

Another option could also be to incentivize mentions of your hotel’s social media accounts by offering discounts for guests who may use Twitter, Facebook or Instagram to post pictures of local landmarks in which you’re tagged.  

Local partnerships are key

When joining forces with other businesses in the area, you are securing a partnership that will be mutually beneficial in more ways than one. 

Cross-promotional deals are great for all parties involved, so approach potential partners and suggest joining forces, (providing they’re not potential rivals, of course!).  

This can be as easy as providing discounted access to a nearby tourist hotspot for people who book a room at your hotel, increasing occupancy rates for you, while sending more visitors the way of the attraction itself. A win–win for both 

Ordinary just won’t do; it’s time to invest in unique content

Independent hotels around the world have already begun amplifying their online marketing and increasing their influence by producing bespoke content.  

Whether it be in blogs, podcasts or videos – on-site facilities must be highlighted and presented to the peoplethis includes drawing attention to the wonders of the region in which your hotel sits 

A virtual walking tour or drone footage of the surrounding area of your hotel are both great ways for customers to immerse themselves in the destination and experience the gorgeous views first-hand.  

Now, if you happen to be located within an urban sprawl, writing on the entertainment, leisure and dining options available nearby are all great ideas to highlight the amazing experiences they offer – so long as you link it back to why your hotel is the best option for visitors to use as a base for the night 

Keep up with the events!

Promoting events and activities near your hotel are definitely worthwhile 

With any event, large or small, comes some form of online buzz that you can use to your advantage.  

Any event taking place near your hotel will create a certain traction that you can ultimately latch on to in order to generate more traffic for your website.  

This could be as simple as getting in touch with the organizers of the event and asking for a press release which you can then publish on your hotel’s website 

It could mean going one step further and writing a uniquely worded summary so you can latch onto some of the search traffic for the event.  

Both great ways of generating traffic for your hotel.  

Wrapping up

It’s important to remember that although other marketing efforts are effective, promoting your hotel as a gateway to an amazing destination is an incredibly effective tactic, yet many hotels overlook.  

Destination marketing could easily be the most important marketing decision you make.  

There are countless ways for guests to compare and contrast different hotels in a specific area based on location and room price, but destination marketing is absolutely key to pique your guests’ interests and allow them to see that there is far more to a stay than the actual property itself.  

If you are successful at proving thisthen guests will be more likely to return. 

___

InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. We will be happy to walk you through innQuest’s solutions.

How To Promote Your Hotel App

How To Promote Your Hotel App

 

Tips on how to successfully promote your hotel app and engage your guests 

 

The contactless era is here. 

 

With the pandemic impacting countless industries around the world, the adaptation and implementation of new ways to function have been of great importance, especially in the travel industry.  

 

There has been an acceleration in the adoption of contactless technologies within the hotel industry, as less physical contact between guests and hotel staff means safer operations for all involved. 

 

Even as things slowly ease into normalcy, contactless technology isn’t going to go away. Consumers have quickly come to embrace the convenience.  

 

80% of travelers have indicated they would download a hotel app if offered.  

 

It’s also a tool for businesses to free up their employees for other tasks.  

 

You have the app; so now what?  

 

A core objective with apps like this is gaining the attention of the guest prior to check in and familiarizing them with the interface of the app.  

 

This can be done by promoting it online through promotions and/or rewards – essentially utilizing any and all platforms that the guest may use to search for more information on the hotel itself prior to arrival.  

 

Promote, promote, promote!  

 

As mentioned, promoting the app successfully can be done in many ways 

 

This could be by promoting it on the hotel website or running promotions for it on social media.  

 

When promoting it on social media, it is best to entice the guest by mentioning special offers that are exclusively available for app users, encouraging more downloads. 

 

Another notable way of promoting the app would be to mention it on the confirmation email sent to the guest after their booking is completed – stating that it is available for download now 

 

You can also add an incentive. For example, if they download it prior to their check-in date, they may be entitled to a reward, or something complimentary upon arrival.  

 

Online presence will only go so far, so it is crucial to also catch the guest’s attention at the front desk and inform them of the app and the value it holds.  

 

Ensure that the front desk agents are well versed on the app, and invite the guests to download it, letting them know that all the information they may need during their stay is available at a click of a button on their own phone.  

 

Contactless technology – a staple within the industry  

 

It’s safe to say that contactless technology has become a major player within the hotel industry and will continue to benefit hotels long after the pandemic is over.  

 

Hotel mobile appoffer the best opportunities to connect directly with guests and offer all relevant information in one place, so it’s no wonder why they’re becoming so sought after.  

 

QuickInn – InnQuest’s full featured hotel app, is the way of the future 

 

InnQuest’s QuickInn hotel app allows for key services such as express check-in, keyless entry, property and area details and optional upgrades, all at the touch of one’s fingertips.  

 

With fewer contact points, but the same excellent service they are used to, guests are awarded the luxury of a safe, zero contact stay, while prioritizing the health of both themselves and hotel employees.  

 

By having an app that’s truly interactive, guest engagement is also able to increase significantly. With this app, hotels can communicate efficiently with guests prior to, and during their stay. Guest satisfaction is guaranteed with the press of a button. 

 

This personalized communication tool also allows the opportunity to connect with guests. It also gives hotels many more opportunities to offer upsells throughout the guest’s stay. 

 

Learn more about QuickInn and how having an app like this is revolutionizing the contactless tech industry.

___

InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management softwareroomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. We will be happy to walk you through innQuest’s solutions.

Four things hoteliers can do to increase direct bookings

Four things hoteliers can do to increase direct bookings

If there’s one question hoteliers ask themselves every day, it’s: “how can I increase direct hotel bookings?”.

And that’s understandable because ‘beating’ the online travel agents (OTAs) feels like an impossible task…

…until you realise that it isn’t really a battle.

Seriously – in order to gain more direct bookings as a hotelier, you need to view this industry as a level playing field, because in the digital age, that’s exactly what it is.

To increase direct bookings and stand out from your competitors, you as a hotelier can raise your game by following these simple tips:   

1. Increase your presence online

With everything being digitalized and with people spending more time on social media, it is very important (and quite easy) to build brand awareness.  

Just keep the momentum going by showing up on your audience’s news feed constantly 

Keep in mind that you have to create a positive impact and not just bombard the news feed with ‘salesy’ posts that do not increase engagement.  

Do some market research, keyword research and identify how you can rank your hotel in the first five of Google’s SERP (Search Engine Results Page).  

This gives you higher chances of attracting direct booking. A good, fast loading website of your hotel that is supported in mobile browsing view will also help increase mobile booking.  

2. Run promotions with attractive packages 

People love a good getaway that comes with a bargain!  

Give your best and competitive offer that won’t lower your profit too much. 

At the same time, you can still encourage upselling by offering in-room upgrades or mentioning the new special at your on-site restaurant. Invest in marketing your hotel by pointing out why you are the best destination for a breather, which brings us to the next point.

3. Influence your guest’s decisions to choose you! 

Post attractive images of your destination and the different services you offer, ranging from luxury spa experiences to delicious cuisines served by your talented team of chefs.  

Consider all your social media followers and website audience as your potential customers.  

Your values as a hotelier play an important role here!  

Be responsive to guests online and offer them a wonderful guest experience offline. Respond to inquiries pleasantly and tackle negative reviews as well with class! 

4. Find the right booking engine to increase direct hotel bookings 

Potential guests need two main reasons to be reassured that direct booking is the best option: 

  • Hassle free process of booking 
  • Assurance and No mishap in stay confirmation 

With innQuest being an all in one hotel software provider, anyone looking to increase bookings should look at WebBook, InnQuest’s hotel booking engine. Not only does a booking engine let the guest enjoy a smooth booking procedure but it helps you keep track of available rooms, manage bookings, arrival and departure dates of your guests, details of transactions and finances and much more 

Wrapping up on how to increase direct hotel bookings 

Have we missed anything?

If you’re an independent hotelier and have experienced a significant uplift in direct bookings, tell us your experiences below. It doesn’t hurt to share your successes with the world once in a while!

___

InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. We will be happy to walk you through innQuest’s solutions.

 

4 ways to create a winning room rate strategy for your hotel

4 ways to create a winning room rate strategy for your hotel

We can keep shouting from the rooftops about how hotels need to be customer focused until we’re blue in the face. And it stands to reason; your hotel’s warm and friendly experience will always be top priority. However, you can’t provide warmth or friendship if there’s nobody booked in to experience it.

You’re still running a business, after all… right?

Those doors need to swing open; heads need to hit pillows. Your hotel may have a parade of loyal customers coming back to you every time they’re in the area, but how often do they visit? You still need a comprehensive room rate strategy for your hotel.

Here are a few ideas to get as many guests as possible through your door.

Adopt psychological pricing

This might just be the oldest trick in the book – but still one of the best.

We know there’s no tangible difference between $99 and $100. When you have time to weigh it all up and talk about it, there isn’t a lot of value that can be found in the $1 you’re losing. But when people are comparing prices and looking to book online, $99 looks a lot cheaper.

In fact, it looks almost $10 cheaper!

Keep an eye on the competition

If your hotel’s struggling to get people through the door, there’s a good chance that it might be happening to other hotels in your area, and some of them may have tried to counteract the quiet period by creating a low room rate strategy.

It’s always good to know what your competition’s doing.

By using your PMS, researching OTAs, or by using social listening techniques on Twitter and Facebook, you can keep tabs on them. If a competitor’s basic room price is lower than yours, then combat it. Can you lower your price to match? Can you add something of value to your own room to capture the interest of potential guests?

Offer packages

Is your hotel just a building full of beds? Does it have a restaurant in which you could add a set price for a meal? A free breakfast, perhaps? If your hotel can add value to the customer’s stay, then go ahead and create the ideal package for your guests.

Even if there’s little extra you can offer, you can create great experiences by partnering with other businesses in the area. Between you and the local golf course, for instance, can you work together and create a package with great value? And what about local attractions and museums?

There’s always opportunity to add value to your customers stay, whether you have extra facilities or not.

Implement a length of stay strategy

Is your hotel in a bustling city? Is there a local festival or attraction happening? Could it be that there is so much to do that it might just take more than one night to make the most of the trip?

A convincingly low price on multiple nights might just tempt your guests into elongating their visit. Even if this sounds like you’re losing money on the room, you may just make up for it at the bar and restaurant.

Wrapping up

For some hotels, standard room rates are as much a staple of the hotel as that great big fountain by the entrance. However, some things shouldn’t be quite so immovable. By using real-time data, and creating tantalizing offers you could still attract people through the door.

Look at your room rate strategy often. In fact, look at the OTAs and GDSs on a near daily basis to see what’s happening in the market. With one of these strategies, or perhaps a combination of them, you’ll be filling your hotel in no time!

___

InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management software, roomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMS, Cloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.

Call us today at 1.813.288.4900, or email us at sales@innquest.com. We will be happy to walk you through innQuest’s solutions.

Al Fresco In April: Ways To Take Advantage Of Outdoor Bookings

Al Fresco In April: Ways To Take Advantage Of Outdoor Bookings

The hospitality industry has certainly been one of the hardest hit by the pandemic, but it looks like hope is back on the menu.

As part of his roadmap out of lockdown, Prime Minister Boris Johnson announced that hospitality venues will be able to start offering outdoor al fresco services again from April 12. With indoor hospitality hopefully following soon afterwards on May 1.

While everyone is eagerly looking forward to drinking in beer gardens and dining on rooftop terraces again, hoteliers and publicans should use this time wisely to ensure their venue is adequately prepared.

With that in mind, we’ve created this post-COVID post to help hospitality businesses survive until they get back on their feet.

Market Your Venue Effectively

Reopening your venue in any capacity is great news, so make everyone knows what to expect when it happens. Remember that guest engagement is important. So make the most of social media by using all of your channels to announce your return to business. Use social media to update consumers with all the details that they need to know, such as outlining any special offers and explaining how restrictions work.

With so many in the hospitality industry opening up at once, effectively marketing yours is essential to success.

So, make sure to align your marketing by updating websites and all social media channels, because your online presence should always be totally consistent across all platforms. You can also engage with your existing customer database via email marketing, or even try to attract new business by advertising in your local area.

Check Stock & Revamp Menus

A stocktake will most likely be a priority for many venues, especially those which have had no choice but to shut down completely.

Remember too that not only does a good PMS track your inventory for you, but can also help with reopening during this time. Since you’ll be operating at a limited capacity with fewer staff than normal for a while, it makes good sense to trim down your menu for the moment. With less options on the menu, you can have more quality-made and authentic meals.

Not only will a smaller and more manageable menu makes it easier for everyone, but menu reinvention can also change the long-term performance of a venue. So start by offering core comfort foods as a priority, and concentrate on maximising profitability by adding your historical best-sellers and high-margin meals.

Prioritise Your Loyal Customers

If you already have a loyalty program, make sure to treat members as a priority.

If you don’t have a loyalty program, you can think of your followers on social media as having loyalty membership until you create one. Because loyalty equals trust. If these customers already trust your brand, are familiar with your offerings, and happy with your service, then they’ll be the most likely people to make a booking or visit your venue during this time.

Contact your loyalty members and encourage them to make a dinner reservation or to book for lunch with exclusive offers. Entice them with new meal and drink promotions, or simply offer a discount for their next visit.

Offering these price reductions may seem counterintuitive right now, but by rewarding your repeat customers will actually prompt them to keep coming back, spend more money, and invite their friends as well next time.

Food for Thought

Just because something has always been done a certain way, it doesn’t mean it’s the most effective way of doing it.

So instead of aiming for business as usual during the recovery period, you can use this opportunity to leverage the situation by updating procedures and streamlining operations. By finding new innovations during this new normal, you’ll end up creating the *next* normal.

With some careful planning and a little foresight, you’ll make sure that your venue operates better than ever in the post-COVID future.

___  

InnQuest Software is a leading technology provider for the hospitality industry. For over 25 years, innQuest has combined hotelier experience with innovative technology to deliver an all-in-one solution that empowers hotels to attract guests, drive customer loyalty, and increase profits. Our flagship property management softwareroomMaster, helps manage over 5,500 properties across 100 countries. InnQuest develops scalable solutions ranging from a Hotel PMSCloud PMSChannel ManagerHotel CRM and helps properties enable guests to Book Direct. We believe that everyone deserves a great guest experience, whether they’re staying at a small B&B, a thousand-room resort, or anywhere in between.  

Call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. We will be happy to walk you through InnQuest’s solutions.  

For US, please call +1 813 288 4900 or email sales@innquest.com.

We didn’t stop during lockdown: How InnQuest has prepared for UK hospitality’s relaunch

We didn’t stop during lockdown: How InnQuest has prepared for UK hospitality’s relaunch

It’s been a frustrating few months for the hospitality industry. As the UK entered a lockdown in late 2020, there was very little indication of when the industry would be able to start trading again. 

In February, the government finally unveiled their road map out of lockdown, giving hoteliers and industry professionals an idea of what to expect once restrictions ease. In fact, since the PM’s announcement, roomMaster Anywhere has seen a whopping 566% increase in guest bookings. 

InnQuest knows that hoteliers need to be equipped with as many tools and resources as possible in order to bounce back quickly.

That’s exactly what we focus on.  

DOWNLOAD OUR FREE RE-OPENING CHECKLIST

Here’s what the InnQuest team has been up to during lockdown:  

We’ve been busy investing  

Over the last couple of years, we’ve been expanding our operations, team and investments into new technologies to better serve the industry 

Here’s a recap of what investments we have made:

– we’ve added several roles to our development team

– we’ve also invested in our support operation and staff. In fact, we have tripled our support staff to address the needs of our customers; and 

– we’ve aligned our accounting systems to improve customer service and the ability to access and pay invoices easily. 

Our development team is gearing you up for a quick recovery 

Our development team has been hard at work on roomMaster Anywhere to ensure that our clients have the best tools at their disposal. We want to help you have a quick recovery and be ready to handle the increased volume of bookings expected through much of the spring and summer.  

Here’s what we’ve been working on: 

– Backend Performance Enhancements to increase performance. 

– Additional functionality added to be able to display and booking by room type. 

– A full booking chart overhaul to improve usability and increase efficiencies. 

– Booking inquiry enhancement that includes mobile compatibility.

We have plenty more on the way, including:

– Brand new feature- Group Blocks!

– Housekeeping hub update, include mobile compatibility

– Mobile compatibility for arrivals, departures, check-in/check-out 

– New channel manager from roomMaster Anywhere; Stayfull 

– New accounting integration for QuickBooks and MYOB

– Auto Advance Deposit feature for all bookings.

We’re far from done! 

Our development team will continue working hard to ensure your hotel PMS is optimised for peak performance, and enjoy a successful recovery post-lockdown.  

Are you ready to welcome guests back? 

Remember that InnQuest is here to help you every step of the way. If you need any assistance as you reopen, just reach out to your account manager. 

You can also call us today on +44 (0) 33 0100 1090, or email us at sales@innquestemea.com. 

DOWNLOAD OUR FREE RE-OPENING CHECKLIST

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

PELICAN BAY RESORTS PROFILE  

Located on beautiful Aransas Bay in Rockport-Fulton, TX, Pelican Bay Resort is very popular with its guests because of its New England-style cottages, poolside mini-suites and accommodations in the Lodge, nestled among mature, shady oaks. Families in particular, enjoy the safe, quiet atmosphere, the property’s fishing pier and other local amenities near the Gulf of Mexico.  

Jessee Pilgrim and her husband, Jordan, are the resorts co-owners. It’s been a family run resort since its inception, as Jessee took over the business when her parents decided to retire.  

They and the staff also welcome families seeking the perfect setting for weddings and reunions and businesses for meetings and retreats. Due to their many years in the area, the staff knows the best local attractions and waterborne activities and can book any of the many packages for guests.  

Property Management Challenges  

The owners originally chose InnQuest’s roomMaster hotel PMS because they wanted to partner with a proactive company that was continually developing new features and modules to enable independent hoteliers to leverage new technology to remain competitive. When Jessee took over the company, she decided to keep using roomMaster for its user-friendliness.  

The Pilgrims and their entire staff rely on roomMaster to help manage the property’s day-to-day operations, store important business data and ensure guests receive the best customer service.  

One of the property’s main issues was the fact that Pelican Bay had no online presence. 

“We were not bookable online at all,” Jessee recalls.  

The foresight of partnering with InnQuest was clear when Hurricane Harvey swept across southeastern Texas, requiring an unexpected and rapid evacuation of the property and the physical removal of office equipment, paper reservations and all other business records in order to preserve them.  

The damage from the hurricane was such that extensive rebuilding of the property was necessary, forcing Mrs. Pilgrim to work temporarily off-premise for 2 to 3 months. 

“Being hit by the Hurricane made us realize how vulnerable our data was, and how critical that data is to the success of our business. Migrating to roomMaster’s cloud solution was the logical decision.” Jessee Pilgrim, co-owner 

“Being hit by the Hurricane made us realize how vulnerable our data was and how critical that data is to the success of our business. Migrating to the roomMaster cloud solution was the logical decision as part of the rebuilding of our property, so we’re able to protect our entire business operations, including our valuable data.” Jessee Pilgrim, co-owner.

InnQuest Solutions 

Rebuilding the property after Hurricane Harvey was a wake-up call for the Pilgrims. They realized their entire business was vulnerable to natural and other potential disasters. Having their roomMaster PMS on-premise meant that critical customer data was also at risk, which led them to migrate to InnQuest’s cloud-based roomMaster PMS solution.  

They had previously added InnQuest’s WebBook online booking module and InnQuest Payments credit card system just prior to Hurricane Harvey. Moving to the cloud-based version of roomMaster meant they’d no longer have to worry about managing software updates, as they now had access to the latest roomMaster’s PMS features.  

SOLUTIONS AND BEST-PRACTICES OUTCOMES 

As an independent hotelier, Mrs. Pilgrim must wear many hats, so having a cloud-based PMS system allows her to work from anywhere, anytime. In addition, roomMaster and its other features are upgraded automatically, saving Mrs. Pilgrim and her staff from having to perform manual upgrades freeing up more time to focus on enhancing the guest experience.  

InnQuest also provided Pelican Bay with other hospitality centric applications. Previously, the booking engines were not included and each booking engine they used charged a monthly fee plus an additional fee per booking.  

By taking advantage of the Stayfull Channel manager, it gave Pelican Bay Resort a direct connection to Online Travel Agents (OTAs) helping to boost their occupancy rate and save money on third party booking fees. 

“I was having trouble managing my rates on all the different platforms,” she said. “Since we’ve added Stayfull it’s made my job much easier.” 

Friendly Support 

Jessee’s favorite part about working with InnQuest is the personable support team. With her speaking to familiar voices when she has an issue, she feels she gets better service, due to InnQuest’s tight-knit team.  

“They already kind of know what challenges I’m facing, and they’re always listening to what my problem is and trying to help me solve it, whether it be a technical issue or just helping me use the program better. 

Jessee says above all in what sets InnQuest apart from the rest is their dedicated customer service. 

“From my sales rep to tech support, I never have to worry about getting the support I need. If they say they’ll call me, they’ll keep their word.  

Being on roomMaster Cloud has simplified the entire process for Jessee to keep her property running smoothly, with streamlined support from her reps at InnQuest. 

“My favorite part of working with the technical support experts at InnQuest is their ability to access my system remotely, so I can receive help almost immediately and 99% of the time, they resolve the problem.”

essee Pilgrim, co-owner

About InnQuest 

 InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property operations. InnQuest and its many hotel management products, including roomMaster, have evolved with guests’ expectations and the available technologies to serve them better. Today, InnQuest provides first-class hospitality technology to more than 5,500 properties in 100 countries, including the United States, Canada, Australia and the United Kingdom.