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          Take your property’s online distribution to the next level.

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          Boost your direct bookings and avoid high OTA commissions.

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          Engage, gain insight and retain guests throughout the travel cycle.

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          Streamline operations and increase revenue.

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          Simplify daily management tasks so you can better focus on your guests.

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          Oversee every aspect of your resort, from lodging to F&B to strategic upselling.

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          Track performance of all the properties from anywhere.

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HITEC 2022 Orlando, FL

Join the InnQuest team at HITEC and celebrate the event’s 50th anniversary

Hospitality Trends,Latest News,Hotel Management

June 1, 2022

Read More

InnQuest Earns HTR Level 3 Customer Support Certification

InnQuest Earns Hotel Tech Report’s level III Global Customer Support Certification (GCSC) 

General,Latest News

May 16, 2022

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How will NI tax hike affect business owners

How Will Hospitality Business Owners Be Impacted By The NI Tax Hike?

Hospitality Trends,Latest News

May 10, 2022

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Innquest wins award from Software Suggest

InnQuest Earns ‘High Performer’ Badge From Software Suggest

Latest News,Hospitality Technology,Hotel PMS

March 4, 2022

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InnQuest Software earns Certification of Excellence from Hotel Tech Report

InnQuest Software earns Certification of Excellence from Hotel Tech Report

General,Latest News,Hospitality Technology

October 5, 2021

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roomMaster Anywhere wins 'Trusted Vendor' Award from Crozdesk | hotel cloud pms

roomMaster Anywhere wins ‘Trusted Vendor’ Award from Crozdesk

Latest News,Cloud PMS

June 17, 2021

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Short domestic stays in leisure market driving bookings in the UK | hotel pms

Short domestic stays in leisure market driving bookings in the UK

Hospitality Trends,Marketing,Latest News,Online Bookings

November 5, 2020

Read More

BookingSuite to discontinue WebDirect, BookingButton and RateIntelligence as hoteliers search for booking engines | hotel booking engine

BookingSuite to discontinue WebDirect, BookingButton and RateIntelligence as hoteliers search for booking engines

General,Latest News,Online Bookings

October 7, 2020

Read More

Top Five Features to Look for in a Channel Manager | hotel pms

Top Five Features to Look for in a Channel Manager

Latest News,Hotel PMS,Hotel Management,Online Bookings

August 13, 2020

Read More

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    innQuest Copyright © 2023

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    End of Life Policy

    All InnQuest Software products have a pre-determined commercial lifetime. In order to provide the highest quality products, meet security/PCI guidelines and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes an End-of-Life (EOL) phase.

    Once a product enters End of Life status, InnQuest Software will be unable to provide updates, fixes or service packs. Once a product enters End of Support status, InnQuest cannot provide any type of support or sell any add-on modules for that version of the software.

    The current Maintenance and roomMaster products life cycle:

    Product End of Support Date End of Life Date
    Version 17 Current Version Current Version
    Version 16 March 31, 2018 May 31, 2017
    Version 15 January 31, 2016 December 31, 2015
    Version 14 July 31, 2013 October 1, 2012
    Version 13 July 31, 2012 October 1, 2011
    Version 12 July 31, 2010 October 1, 2009
    Version 11 December 31, 2009 December 31, 2008
    Version 10 and prior December 31, 2007 December 31, 2007
    roomMaster.net December 31, 2017 December 31, 2015

    

    Upgrading/Updating to a newer version of roomMaster

    Please note these important considerations before upgrading roomMaster:

    • Upgrades are going from one full version to another full version, such as from v16.56 to v17.00. Make sure you are eligible to upgrade. Contact your sales office if you have any questions about the eligibility.
    • Updates are within the same major version number, such as from v16.01 to v16.56. You can obtain updates by going to Help > Check for Updates. You will download all updates from within the roomMaster software.
    • Only upgrade/update during regular support hours, since emergency/off-hours support is not available for upgrade/update issues.
    • Check your current version by going to Help > About roomMaster.
    • Have all other users close roomMaster.
    • Perform a backup by selecting File > Backup Files.
    • Close any/all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink, iQ-Point of Sale.
    • Finally, restart all other InnQuest Software programs: EPI, iQ-Keylocks, iQ-WorldLink.
    Installing / Upgrading

    Installing roomMaster for the first time

    Make sure you are installing during regular support hours, since emergency/off-hours support is not available for installation issues.

    roomMaster can be run stand-alone or by multiple users on a network.

    • Follow the installation software’s prompts, selecting Next/Finish until the installation program is completed. If you’re running stand-alone, you’re finished! Otherwise, continue to the next step.
    • You need to share the roomMaster program directory with full access to all users.
    • Next, you need to create a roomMaster shortcut for each workstation.
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