Archive for March, 2021

We didn’t stop during lockdown: How InnQuest has prepared for UK hospitality’s relaunch

March 31st, 2021 Stefano Mocella General

It’s been a frustrating few months for the hospitality industry. As the UK entered a lockdown in late 2020, there was very little indication of when the industry would be able to start trading again.  In February, the government finally unveiled their road map out of lockdown, giving hoteliers and industry professionals an idea of what to expect… (more)

Pelican Bay Resort is prepared for any natural disaster with InnQuest roomMaster cloud PMS

March 26th, 2021 Stefano Mocella Cloud PMS, Hotel PMS, Online Bookings

PELICAN BAY RESORT’S PROFILE   Located on beautiful Aransas Bay in Rockport-Fulton, TX, Pelican Bay Resort is very popular with its guests because of its New England-style cottages, poolside mini-suites and accommodations in the Lodge, nestled among mature, shady oaks. Families in particular, enjoy the safe, quiet atmosphere, the property’s fishing pier and other local amenities near the Gulf of Mexico.  … (more)

5 Reasons To Change Your PMS System In 2021

It’s finally happening.   The hospitality industry is finally set to bounce back following a seemingly never-ending lockdown. Now that the industry is heading for its recovery phase, it’s time to reassess the tools you’ve used to run your operation – and see if you can do better.  If your PMS had already been showing signs of weakness pre-Covid,… (more)

The Key Ingredients of a Powerful Channel Manager

March 18th, 2021 Mark Ellis Data Management, Hotel PMS, Online Bookings

There are so many sources of potential business for modern hotels. From the humble hotel website to the myriad of online travel agencies (OTAs) and review websites, guests can, literally, appear from anywhere. But how do you tame this vast online platform of bookings? For new and experienced hoteliers alike, channel management can be something… (more)

Is your mobile-unfriendly booking engine costing you bookings?

March 11th, 2021 Stefano Mocella Hospitality Trends, Marketing, Online Bookings

There’s no doubt that smartphones have brought more and more convenience to our lives. Think of all the things we do from our smartphones: Play games, watch movies, listen to music, book flights, even make hotel reservations. On any given day, you can look around and see people intently staring at their mobile devices; in… (more)

5 ways to raise guest engagement at your independent hotel

March 4th, 2021 Mark Ellis General

If you run an independent hotel, guest engagement is essential. You’ll want to build a relationship with your customers so that they remain loyal after their first visit. The advantage you have in running an independent hotel, is that you can truly provide some unique engagement that guests are unlikely to get with larger hotel… (more)

How These Three Technologies Can Enhance Your Guest Experience

There aren’t a lot of businesses these days that don’t have some form of automation; from airline ticket counters, to self-checkouts at the grocery store, automation can be considered a blessing and a curse. However, while full automation may reduce operational and staffing costs, in the hotel industry it also eliminates the ability to utilize… (more)