Archive for February, 2021

How UK hoteliers can boost destination promotion to boost occupancy

February 24th, 2021 Mark Ellis Hospitality Trends, Marketing, Online Bookings

Some hotels try hard to be unique so that guests are more likely to come knocking, but the biggest influence on booking numbers will often be location, location, location. Hence, destination promotion is crucial in having guests flock to your hotel. The UK hospitality industry is currently in a period where reaching out to domestic… (more)

Tips to Increase Guest Engagement Before, During and After the Stay 

February 18th, 2021 Lisa Livingston Hotel Property Management, Marketing

“There is extraordinary chemistry that exists in long-term relationships.” ~ Conrad Levinson  Hoteliers are in the business to make their guests happy, right? Therefore, it goes without saying that hoteliers don’t want their guests to be unhappy when visiting their property. Consequently, this means that a hotelier spends a great deal of time focusing on their… (more)

The 5 funniest things left in hotel rooms – and how you should deal with them

February 16th, 2021 Mark Ellis General

As the old saying goes, what happens in hotel rooms stays in hotel rooms… Looking after countless guests over the years inevitably leaves hotel employees with some amusing stories over what they’ve encountered in their experiences. Inevitably there are days when all you can do is have a good laugh about it. It’s perfectly normal… (more)

How to Embrace Online Travel Agency Partnerships as a Hotelier

February 4th, 2021 Kent Howard Hospitality Trends, Marketing

Research suggests that anywhere between 50% to 72% of an independent hotel’s bookings will come from an online travel agency. That is a strong statistic that cannot be ignored. As a hotelier battling big chains, the increasingly complex guest journeys and rising commission bills, you won’t find this article to be easy reading, but it’s a fact… (more)