Archive for January, 2021

How to turn your hotel into a specialist accommodation provider

January 27th, 2021 Mark Ellis Hospitality Trends, Marketing

If you’re sniggering at the back having read the title of this blog post, we should perhaps point out that by ‘specialist accommodation provider’, we’re not referring to the practice of offering hotel rooms by the hour. However, the hoteliers promoting the use of their properties for such erm… endeavours… may well have a point…. (more)

Why the Cloud Will Make Your Hotel More Resilient

January 26th, 2021 Mark Ellis Cloud PMS

It’s thought that the shift to cloud computing among American businesses will amount to over $1.3 trillion in IT spend by 2022. That huge figure should come as no surprise. Cloud platforms are now commodities in many industries – the hospitality industry included. Despite this, there’s still some nervousness among hoteliers when it comes to… (more)

The Power of the Survey: How to Use Surveys to Keep Guests Coming Back

January 19th, 2021 Lisa Livingston Hospitality Trends, Hotel PMS

In today’s world hoteliers must be ready for anything; that means guest feedback too. Gone are the days of old where guests would leave handwritten notes on a guestbook in a hotel room outlining their delightful stay. No, today there are so many forums in which guests can leave positive or negative feedback that hoteliers… (more)

What a CRM system can bring to your hotel

January 11th, 2021 Kent Howard Hospitality Trends, Marketing

How many times has your front desk staff checked in the Jones family from Idaho? The Jones’ have visited your property for the past five years, their children have grown up on the ski slopes, and yet your staff (who have been at the property since it opened in 2014) don’t call them by their… (more)