Archive for October, 2020

How to Turn OTA Lookers into Direct Bookers 

Let’s face it; OTAs have become a necessary evil in the hotel industry. They help your property become visible to the world and assist you in obtaining more bookings. With the convenience of online booking, most guests view at least one OTA site’s pricing before deciding on a booking platform. However, with OTA fees sometimes… (more)

Four GDPR myths debunked for hoteliers

October 20th, 2020 Mark Ellis Data Management

In 2018 the General Data Protection Regulation (GDPR) was introduced, and, if your business stores personal data (which, let’s be honest, most do these days), you need to comply – or risk heavy fines. If you’ve never heard of the GDPR before, this blog isn’t intended to give you the full rundown, because the internet is awash… (more)

Stayfull users supplied with GDS via ResNet World

October 14th, 2020 Stefano Mocella Data Management

GDS opens the door to wider exposure, leading to more bookings  With a world class channel manager like Stayfull in its product suite, it was vital for InnQuest to ensure its users were provided with seamless connectivity to the GDS. That’s exactly what’s been accomplished thanks to InnQuest’s partnership with ResNet World, a Sabre Hospitality… (more)

BookingSuite to discontinue WebDirect, BookingButton and RateIntelligence as hoteliers search for booking engines

October 7th, 2020 Stefano Mocella General, Latest News, Online Bookings

Hoteliers were taken aback earlier this year when, a world renowned online travel agency for lodging reservations, announced that BookingSuite, one of their units, would be discontinuing WebDirect, BookingButton and RateIntelligence. All three platforms will be discontinued, effective November 30th, 2020.  That leaves hotels with just a couple more months to find a suitable… (more)

The simple Google Analytics guide for hoteliers

You’re a modern, savvy hotelier, which means you’ve got a website with an awesome online booking portal. Obviously. It also means you understand what Google Analytics is. You’re aware that it provides vital insight into the way in which visitors interact with your hotel’s most important web presence. You also know that it offers data… (more)

The Crucial Moments That Can Make or Break Your Guest Experience

October 1st, 2020 Lisa Livingston Hospitality Trends, Marketing

All hoteliers will attest that managing your guests’ expectations is the most rewarding and also most challenging part of their job. After all, each guest who decides to stay at your property is expecting something special from your property; whether that’s something your website promised, something a front desk clerk mentioned or something that a… (more)