How many times has your front desk staff checked in the Jones family from Idaho? The Jones’ have visited your property for the past five years, their children have grown up on the ski slopes, and yet your staff (who have been at the property since it opened in 2014) don’t call them by their… (more)
Archive for January, 2019
What Does the EMV Liability Shift Mean For Your Property?
Everywhere we go we see EMV chip readers; the grocery store, big box retailers, gas stations even our favorite hotels. EMV which stands for Europay, MasterCard and Visa, is a solution that relies on a consumer having a special chip in their credit or debit card that makes credit card transactions more secure. However, for… (more)
Six Hospitality Trends for 2019
While all hoteliers agree that creating a memorable guest experience is why they’re in the hospitality industry, in fact creating that experience has become as essential as providing a clean, comfortable room. Let’s face it, there is a direct correlation between guest experience and guest loyalty and in 2019 this couldn’t be more accurate. As… (more)