Archive for January, 2019

To CRM or not to CRM

January 31st, 2019 Kent Howard Hospitality Trends, Marketing

How many times has your front desk staff checked in the Jones family from Idaho? The Jones’ have visited your property for the past five years, their children have grown up on the ski slopes, and yet your staff (who have been at the property since it opened in 2014) don’t call them by their… (more)

What Does the EMV Liability Shift Mean For Your Property?

January 24th, 2019 Lisa Livingston Data Management, Hospitality Trends, Payment Processing

Everywhere we go we see EMV chip readers; the grocery store, big box retailers, gas stations even our favorite hotels. EMV which stands for Europay, MasterCard and Visa, is a solution that relies on a consumer having a special chip in their credit or debit card that makes credit card transactions more secure. However, for… (more)

Five reasons why a cloud-based PMS is a great investment

The adage “you get out what you put in” couldn’t be more accurate in for hoteliers. In fact, a shift is happening in the hotel industry as hoteliers are quickly making cloud-based PMS systems their top choice. Typically, a cloud-based PMS system is the first choice for new hoteliers. However, small boutique hotels, medium sized… (more)

Six Hospitality Trends for 2019

January 3rd, 2019 Lisa Livingston Hospitality Trends, Hotel Property Management

While all hoteliers agree that creating a memorable guest experience is why they’re in the hospitality industry, in fact creating that experience has become as essential as providing a clean, comfortable room.  Let’s face it, there is a direct correlation between guest experience and guest loyalty and in 2019 this couldn’t be more accurate.  As… (more)