Archive for October, 2018

Tips to Increase Guest Engagement Before, During and After the Stay 

October 30th, 2018 Lisa Livingston Hotel Property Management, Marketing

“There is extraordinary chemistry that exists in long-term relationships.” ~ Conrad Levinson  Hoteliers are in the business to make their guests happy, right? Therefore, it goes without saying that hoteliers don’t want their guests to be unhappy when visiting their property. Consequently, this means that a hotelier spends a great deal of time focusing on their… (more)

How To Efficiently Migrate To A New Property Management System

October 25th, 2018 Kent Howard General

Top tips to help you upgrade your hotel property management system stress-free. Switching from one Property Management System (PMS) provider to another, or making the decision to implement your first PMS at your hotel, can feel like a daunting process. With concerns over high investment costs, missing out on reservations, and the time and resources… (more)

Five Strategies to Increase Direct Bookings

October 24th, 2018 Lisa Livingston Hotel Property Management, Marketing, Online Bookings

Direct Bookings…all hoteliers know that driving them has become a key objective for properties of all sizes, and they are one of the best revenue management strategies.  You may still believe that OTAs are going to provide you with the most bookings, but by taking back your reservations from the OTAs you can increase repeat… (more)

Getting to know your guests: the basics of guest profiling

October 12th, 2018 Mark Ellis Data Management, Hospitality Trends, Marketing

If there’s one thing the OTAs know how to do well, it’s guest profiling. In fact, there’s a high chance they’ve obtained more data about your guests than you have… and you’re the one providing the service! The good news is this can be fixed, because as the hotelier, you have access to just as… (more)

Is your mobile-unfriendly booking engine costing you bookings?

October 2nd, 2018 Lisa Livingston Hospitality Trends, Marketing, Online Bookings

It’s unrealistic to think that our smartphones actually make us smarter (lol); but isn’t it accurate to say our smartphones make our lives easier? Think of all the things we do from our smartphones: Play games, watch movies, listen to music, book flights, even make hotel reservations. On any given day, you can look around… (more)