A Guestfolio & InnQuest integration enables you to better engage, gain insight and retain guests throughout the travel cycle. By integrating every digital touch-point pre, during and post stay we help you deliver the right message at the right time – all through automation. Guestfolio plugs into roomMaster to measure your effectiveness so that you make more informed business decisions along the way.
Guestfolio plugs into roomMaster and extracts historical guest reservation data. Your account is synchronized so that all new, updated and cancelled reservations are mirrored in Guestfolio...
...Then your guest data is merged and stored in one central cloud based platform. We work with you to set the business rules for sending messages, displaying enhancements and soliciting guest feedback...
...Guestfolio then automates your digital guest communications. All interactions, requests and profiling is maintained, tracked and reported on so you have a full 360 view of your guests.
Conditions allow you to display content to any guest type at any time pre, during or post stay. It's un-matched in the CRM industry and is what sets our service apart. It allows you to personalise your guest communications while allowing you to focus on guests - not systems.
With thousands of clients around the world, we've developed a process to ensure your account is built on time with limited HR from your property.
Your first impression and the conversation starter
View sample confirmation emails below.
Timely messages to guests based on profiles
View sample pre-arrival emails below.
Keep your guests updated
View sample check-in emails below.
Instantly works on all mobile devices and desktop computers. Let your guests use their own devices and eliminate App clutter.
The design and content are unique to your hotel and region. Our Producers work closely with you to ensure your brand identity is maintained.
Concierge listings can be displayed based on your roomMaster fields such as language, family or room types. Note: Limited support of multiple languages.
The itinerary gets updated with their travel requests, your hotel events and even events happening in your local market.
Get their feedback before they revert to social media
Allow guests to seamlessly post to TripAdvisor and other online review portals
View sample TripAdvisor reviews from Guestfolio below.
Targeted automated emails that reach out to guests only if they don't have a future reservation
View sample BringBack examples below.
Build and monitor your newsletter campaigns
What sets us apart - no more monkey business
Real time integration with roomMaster ensures that your guest data is merged and always up to date.
Choose from our pre-built and tested mobile ready newsletter templates. Add your branding and hit send.
Real time ROI reporting shows you exactly which guests received your campaign AND booked a stay with you. It's data you've never seen before.
Best in class. We've developed our newsletter editor from the ground up for hoteliers.
Up to date reservation data - past, present and future at your fingertips
Access guests' social profiles and learn more about their interests and reasons for travel
Track guest engagement through guest feedback, email delivery and up-sell requests
Send targeted marketing campaigns based on your guests' interests
NEARLY 3 OF EVERY 10 GUESTS VIEW A ROOM UPGRADE OFFER
NEARLY 6 OF EVERY 10 GUESTS VIEW THE MOBILE CONCIERGE
3 OF 100 BRINGBACK EMAILS SENT CONVERT A GUEST TO BOOK DIRECT
Let's chat about how you can improve your emails and overall guest engagement with the Guestfolio integration for roomMaster.