Archive for the ‘Hotel Property Management’ Category

Is your mobile-unfriendly booking engine costing you bookings?

October 2nd, 2018 Lisa Livingston Hospitality Trends, Marketing, Online Bookings

It’s unrealistic to think that our smartphones actually make us smarter (lol); but isn’t it accurate to say our smartphones make our lives easier? Think of all the things we do from our smartphones: Play games, watch movies, listen to music, book flights, even make hotel reservations. On any given day, you can look around… (more)

Cybersecurity essentials for independent hoteliers

September 25th, 2018 Kent Howard Hospitality Trends, Hotel Property Management

In August 2018, Chinese hotel chain Huazhu Hotels Group was hit by a data breach that could have affected 130 million customers. In what is thought to be the largest data breach in China in the last five years, hackers successfully gained access to 240 million lines of data that contained email addresses, bank account… (more)

How To Be a Productive, Independent Hotelier and Fantastic Boss

September 11th, 2018 Kent Howard General, Hospitality Trends, Hotel Property Management

Long hours, sacrificed weekends and a constant battle to remain current with an incredibly dynamic, evolving industry are just some of the challenges facing today’s independent hotelier. If you’re in that position, then it’s also easy to forget that you’re a boss, too. Your staff looks to you to be the leader, so your role… (more)

Great Guest Relationships Start With Your Online Booking System

September 4th, 2018 Kent Howard General, Hospitality Trends, Hotel Property Management, Marketing

A recent survey by Allianz Global revealed that 53% of travelers are unlikely to use sharing services such as Airbnb this year. Citing reasons such as not wanting to share with strangers and the belief that hotels have superior offerings, is this proof that interest in hospitality disruptors is waning? In reality, the sharing economy… (more)

The Hotel Industry Is Evolving: Is Your PMS System?

August 30th, 2018 Lisa Livingston General, Hospitality Trends, Hotel Property Management

Hoteliers didn’t always have a property management system (PMS) to assist with the everyday operations. In fact, prior to Alexander Graham Bell’s telephone invention, guests booked their travel arrangements by mail or poorly spelled telegrams. Early hoteliers wrote down most of a guest’s information with a pencil or pen on a plain piece of paper. … (more)

Good Reviews Provide Much More Than Just Rave Reviews

August 17th, 2018 Lisa Livingston Hospitality Trends, Hotel Property Management

When you successfully take control of your online reputation, your property will reap the rewards. From increased rankings on Google and review sites to improved operations, your guests will feel the impact too. Stay ahead of the competition and turn your guests into online advocates for your hotel.

Classic Hotel Revenue Management Errors That Could Impact Your Occupancy

July 31st, 2018 Kent Howard Hotel Property Management

Operating in a fiercely competitive hotel market makes it difficult for independent operators to allocate the required amount of time for hotel revenue management. Unfortunately, this often results in mistakes – and some are big. A single unintended miscalculation, assumption or lack of thought about the guest experience is all that’s required to impact your… (more)

Video Marketing for Independent Hotels

July 10th, 2018 Kent Howard Hotel Property Management, Marketing

The forecast is video will account for the “overwhelming majority” of Internet traffic by 2021. It’s not surprising, either. Consider your most recent Web search: it’s likely you saw multiple video links almost constantly. What does this mean for hotels? More importantly, how can independent hotels leverage video marketing content to improve guest engagement, secure… (more)

Hotel Revenue Management – 7 Tips and Tricks

June 19th, 2018 Kent Howard Hotel Property Management

Hotel revenue management is tough – particularly if you’re an independent property competing against the big chains. If your staff does not include a dedicated revenue manager, or you’re simply struggling to remain current with the fast pace of changing guest expectations, then allow me to share seven excellent tips to increase revenue per available… (more)