Archive for September, 2017

Your Guide To The Latest Trends In Smart Hotel Technology

September 25th, 2017 General

The expectations of guests are rising, and, in response, hotels are becoming smarter.

In 2016, 57% of hotels planned to allocate a record-high budget for technology. Hotels today are prioritizing everything from smart in-room experiences to on-property robots to better anticipate the needs of guests and deliver even more personalized service.

So, what are the up-and-coming trends in hotel technology, and how are they redefining the way guests experience hotels? Read on to see.

6 Strategies To Achieve Effective Email Marketing At Your Hotel

September 15th, 2017 General, Marketing

How to create impactful email campaigns that drive revenue at your property.

How many meaningful conversations are you having with your guests?

Surveys reveal that 48% of your customers prefer to communicate with your brand via email. Email marketing also results in conversion rates that reach up to 3 times higher than other social media networks.

Impactful email campaigns allow you to personally engage with your guests at every touchpoint in the trip cycle. It’s a highly effective and low-cost way to improve direct bookings, boost organic reach, and drive guest loyalty.

Here are our six proven strategies for delivering great email campaigns.

Hurricane Irma Update: Full Service Resumes After Hurricane Irma

September 7th, 2017 General, Latest News

Update Wednesday, September 13, 2017: We’re pleased to inform you that everyone here at InnQuest made it through Hurricane Irma safely, and that our homes and offices sustained no major damage.

As of today, we are back in our Tampa headquarters operating at our normal capacity to give you the finest customer service and meet your technology needs.

While all of us at InnQuest are grateful to have our homes after this devastating storm, there are many of us in Tampa, Florida and beyond who haven’t been so fortunate.

Please take a moment to help people affected by the hurricane with a donation to the American Red Cross. It takes just 2 minutes to complete a donation at the link below.

Donate to American Red Cross

Thank you so much for your patience during the storm and, as always, for being a valued InnQuest customer.

What Guests Crave in a Hotel Restaurant

September 1st, 2017 General

Hotel guests today are eating in.

They’re dining in your rooms and in your restaurant. According to Statista, consumers spent over $38 billion dollars on hotel restaurants in 2016, and it’s predicted this number will continue to increase.

By applying a customer-centric mentality, industry leaders are designing meaningful hotel restaurants. Stay up-to-date with evolving expectations of your guests and you too can curate a memorable dining experience.  

Here’s how: